キエビッツ クルーン ガウテン ワイン エステート(Kievits Kroon Gauteng Wine Estate)

My experience at this hotel during my business trip was marred by a deeply disappointing incident. Within moments of checking in at the Main reception, my iPhone 15 Pro was stolen from my handbag, which I had momentarily left at the reception while using the restroom. Despite reporting the theft promptly to the rooms manager and providing details, the response was unsatisfactory. Hours passed without any progress, and when I requested to see the footage from the functioning cameras nearby, I was denied access and told the cameras facing my bag do not work. The attitude of the rooms manager was shockingly rude and lacking in empathy, treating me as if I were inconsequential despite being a paying guest at their purportedly four-star establishment. The disregard for my concerns and the dismissive manner in which I was spoken to left me feeling deeply unhappy and frustrated. While I understand that material possessions can be replaced, the manner in which guests are treated during such incidents speaks volumes about the values of a hospitality establishment. Shouting, yelling, and refusing to acknowledge responsibility are never acceptable behaviors, regardless of the circumstances. I would caution any potential business guests considering this venue to ensure that their security measures, including functioning cameras, are in place and contractually guaranteed before finalizing any bookings.

We had an amazing experience at your fine establishment this past weekend. We were blown away right from the start. Besides that, it looks like you are in Cape Town and not just 10 minutes outside Pretoria, we were greeted and welcomed by friendly staff. Our room was next level, I am talking snacks, rose petals and towel swans. (The only thing I missed was some bubbly). But that was quickly forgotten when we saw the sunset on our way to dinner. We got the whole nine yards, fine dining, chilling by the pool, oysters & bubbly for breakfast and pampering at the spa. It was so good, that we decided to stay another night. Our all-round experience was exceptional and I highly recommend celebrating all special occasions at Kievits Kroon Gauteng Wine Estate.

From the food at Kingsley's Restaurant, to the facilities at the Spa, to the luxury unit we stayed in, to the friendliness of the personnel...everything was just perfect, and good value for money. And it felt like we were in the heart of the Cape Winelands! Will definitely be back!

The stay was absolutely lovely! We got married that night and could only check in at 1AM, but we still received a very friendly welcome and a few complimentary items in our room to wish us congratulations. The lawns and gardens were immaculate and so we'll maintained. The breakfast buffet was one of my best buffets I have had the pleasure of enjoying. A wide variety of food to chose from, even champagne and oysters! Superb service. Even though pit stay was short, it was very sweet! We will definitely be visiting again.

The place was stunning and was incredibly relaxing and just great overall. I would recommend the shower/bathroom area be thoroughly cleaned to remove old dirt marks as well as mould. The outside areas/stoop were being cleaned with dirty water. Water should be thrown out after each room/area is cleaned to ensure the dirty water is not just spread and floors wet to seem "clean". Overall staff and everything else was impeccable.

If you don't know what to do with your money and you want something a little different, give this place a bash. Food is top notch. You'll feel like you're in the Western Cape a bit too. Shower a little tricky to get right. Other than that accommodations were good. Beautiful gardens.

Very tranquil place for business or pleasure. Pools are sparkly and the staff are all professional and helpful. Food is out of this world and the 'cigar lounge' still has shelved books for reading pleasure. The best is the spa, tucked away - fantastic wine resort :)

We only visited the Kingsley restaurant. It was the worst dining experience we had in a while. The tables were still dirty from the previous night when we got there. Our waiter was very unprofessional and did not know the menu at all. Our food was horrible with no taste. The prices are so expensive for very distasteful food. I will never return here again.

We were looking for a luxury hotel where we could soend the weekend conveniently in the city and yet have a relaxed out of town feel. We got it! This is a lovely hotel, hands down. It looks and feels like you are somewhere in tge Western Cape Winelands. The food was divine. We sampled all the restaurants including the pool bar. Their meals are very tasty. The grounds and tge garden was without a doubt my highlight. The trees are mature and the lawn a thing of beauty. The bedroom is spacious even for two adults with 2 children and the bed is comfortable. The pool experience was the best for my kids owing to the clever dedign of the depth of the pools - neither shallow nor too deep. There are two things the hotel has to resolve: The staff don't greet guests. They just walk past you and they do not even look at you. It's as if you don't exist at all. I was shocked! That is not to be cinfused though with their ability to deliver service. They do. And that 8s the main thing. But try to be nice. It makes a guest's day and adds to a guest's pleasant experience. Greet please. The second thing is the rooms need tv package upgrade. A guest must have 24hr access to premier news channels at least one local such as enca, Newsroom or SABC 404 and one international like CNN, Al jazeera or BBC. otherwise this is a hotel we will happily return to without a doubt.