ホームウッド スイーツ サクラメント ローズヴィル(Homewood Suites by Hilton Sacramento - Roseville)

Wonderful place Im glad in one of the beautiful Suites

It was nice and new hotel room is clean and large that i wish i can bring my family

The hot tub was down! Literally booked one night at a hotel because it was my birthday and all i wanted to do soak in a hot tub. The hotel was nice, staff was friendly, breakfast was great, bur disappointed there was no hot tub working.

Our shower|tub would not drain upon arrival Friday eve. I was told that the maintnance department was gone for the day & that they would handle it the next day. This didn't happen at any point during our 2 night stay. Our phone in the living room had no cord & was not useable, only 1 pillow for the pull out bed, rooms are extremely small & early morning young man at the front counter to help customers, sleeps in the breakfast room & doesn't even know you are there, needing help! Elevator floors look like they haven't been cleaned in months. Beds are very old & uncomfortable. I am extremely dissapointed in this "Hilton" brand hotel & will never stay here again.

Got charged 12 dollars for parking which was never brought up or mentioned and I got a ride there and did not park any vehicle. Bed was like laying on a piece of cardboard on concrete. Fridge rattled all night super loud and did not work well. Worst hotel I’ve stayed at in years!!!!!

Both beds (King and pullout) were extremely uncomfortable. Absolutely no cushion in the pullout mattress. King size bed is not quite a King (we have one at home.) Hair from previous guest was on the ceiling of the bathroom. Our reservation had 2 adults and a child, there were not enough towels for all of us. There was not enough bedding for the pullout, we kept calling the front desk from the room for about 30 min, no answer for 25 minutes around 9:30pm. Tried calling from the outside line, still no answer either. There were also no pots or pans for us to cook with. We could have saved over $100 and stayed at a Motel 6 and been happier.

Good building, bad service. Pool was warmer than hot tub. Check-in was slow & I was the only one checking in. Asked for late check-out & was given 30 minutes but key didn't allow me in after noon so had to go back 3 times to get back into room to get my stuff. Kids were banging on the doors in the middle of the night & running away. When I called down to complain to get someone to stop them I was put on hold too long so I hung up to call again but no one even picked up the second time. When I asked about it the next morning they didn't know about it so it's not like they were busy taking complaints that night.

Images displayed of room were not of the room reserved. Service was awful. Didn't have ice, pillows, etc. Extremely noise neighbors. Zero water pressure.

Check in was easy. Staff was knowledgeable and efficient. The rooms are clean and well maintained. Off to great start!