ホリデイ イン エクスプレス アルファレッタ - ロズウェル IHG ホテル(Holiday Inn Express Alpharetta - Roswell)

I did provide her with my driver license. The woman who worked that night was treating me rude and wouldn’t listen to me. Before she call her manager she told me that it was a 50 dollar fee and when she got on the phone it went to a 100 dollar fee . She charged the woman before me 50 dollars and treated her with care. She didn’t want me to get the room due to is told her i was homeless.But that day i had been moving all that day and was exhausted. Because of the way i was getting treated i asked her for a refund and I’ll go somewhere where that’s when her and her manager kept on and told me that i needed to leave and to never come back. Paid 216.00 for a room i never got

Everything was clean and nice. Only problem was when we returned from the concert, all parking spaces were occupied. Had to park at the Waffle House.

Elevator and halls had terrible odor. Rooms were fairly clean except for the hair in my tub and the staff personal who checked me in was very rude. Maybe it was an off night but will not be staying there again.

I paid on ******* and at check-in was asked for my credit like normal. Only, they charged me a second time leaving my bank account depleted. The manager said that was normal and each credit card chooses the amount for incidentals. Then, at check out, I asked for a receipt and she said no because it was booked through *******. They take no accountability. They did not have the cinnamon rolls either. Trash was sprawled across the entry way when we were leaving. The three positives were hot shower, clean beds, and cold air.

It was very clean but need to re-think the smell of cleaning products

Room was large and comfortable, bed was large and we slept well. Staff were not particularly receptive to being told when something was wrong. Breakfast was adequate but nothing special. Used towels were removed but not replaced. Coffee stuff was not replaced. Overall, the place was OK but service could be improved.

Not clean, room full of bugs. Structure is all broken, bath walls . Shampoo soap etc really bad quality all watery. Try another hotel.

Noisy alarm maintenance without any warning. Alarms were going off while I was trying to rest from having a headache. Breakfast was horrible.

The hotel had a musty smell and the rooms weren’t serviced daily. We had to ask for clean towels. There were cracked ceilings in the bathroom and the tub did not drain well. Only 2 towels in the pool area. Front desk staff not very sociable or helpful. Kept getting locked out of room because keys were not working