ホテル ロッテルダムに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you for your feedback.We're pleased to hear that you found good value in your stay with us.We are sorry to hear that the cleanliness of the room did not fully meet your expectations. Maintaining high housekeeping standards is important to us, and your comments have been shared with our team for review.Regarding the kitchen, please note that it is currently closed due to ongoing renovations. This information is communicated on our website and booking platforms prior to arrival. We apologize for any inconvenience this may have caused and appreciate your understanding while we work to improve our facilities.Thank you for taking the time to share your experience.Best regards,a&o Rotterdam City

ホテルからの返信: Dear Guest, thank you for taking the time to share your experience with us. We appreciate your positive note about the location, and we are sorry that other aspects did not meet your expectations. Regarding the convenience of nearby supermarkets at night, we understand how this may require guests to plan a longer walk. We also regret that the room’s heating made the space feel too warm, and that the windows did not open as widely as you would have preferred, which may affect comfort during the middle of summer. Your feedback is duly noted, and we will work on improving the overall in-room comfort and guest convenience to better support a pleasant stay. We hope to have the opportunity to welcome you again and provide a more comfortable experience.

ホテルからの返信: お客様各位、フィードバックをいただきありがとうございます。ご期待に沿えなかったとのこと、大変申し訳ございません。お客様の安全と安心は、当ホステルの最優先事項です。当ホステルは、24時間対応のフロント、安全なキーカードアクセス、常駐警備員など、包括的なセキュリティ対策を講じており、すべてのお客様に安全で快適な環境をご提供できるよう努めております。お客様のご意見をお聞かせいただき、感謝申し上げます。今後も、お客様が期待される高い安全基準を維持できるよう、努力を続けてまいります。敬具、a&o Rotterdam City

ホテルからの返信: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments on the cleanliness of our hotel. However, we understand that the absence of lockers and issues with Wi-Fi connectivity impacted your experience. Your concerns will be taken into consideration as we strive to improve our services.Best regards,a&o Rotterdam City