ホリデイ イン エクスプレス & スイーツ デンバー サウス - キャッスル ロック IHG ホテル(Holiday Inn Express & Suites Denver South - Castle Rock)

The check in process took forever. The system kept messing up and had to redo several steps several times. We were given the wrong keys, but she caught it & made new ones. The front desk lady was nice. The room was clean and comfortable. They do need to put something on the bottom of the tub because it is very slippery

This hotel is convenient to everything in Castle Rock. The staff was friendly and helpful. Only issue we had was checking out. We had requested a late checkout and it wasnt conveyed to the next shift. As a result our keys were cancelled before we were ready. Inconvenient but fixed quickly.

The staff at this location are very friendly from the counter person to the housekeeping. The pool and hot tub area were well kept. The room was comfortable and clean

The frog in my room froze my soda Heater woke me up Night clerk was unfriendly Room wasn’t cleaned Room next to busy road was noisy I did like the sheets

When we first got the room one of the beds had blood stains on it. But when brought up to staff they were quick to fix the problem and brought in a new mattress! The view of the mountains from the room was amazing!

The room and facilities were very, very nice. Cinnamon buns were overcooked, but that is minor. The staff was excellent - especially Thomas, the night auditor. My husband was lost in the area, very tired and sore from helping our daughter move into a new apt. We are in our 80's (I was at hotel). Thomas not only gave him directions but stayed on the line until he was safely back. He went up and beyond and we are so grateful.

I use the hotel for business travel.Check out time is 12 noon. At 8 am, house keeping agressively banged on the door wanting me to vacate so they could clean the room. This is not why I stayed there. I had work that I intended to do before I checked out. I had to do my computer work in the car. The guy at the front desk thought this was no big deal. I will stay somewhere else so as to not interupt your cleaning schedule. Jerry Story. Norman International

A staff member was extremely rude to our teenage daughter and her friends who were there for a gymnastics meet. She yelled at them to “get out of the pool” 2 minutes after it closed instead of asking them politely. She then literally chased them down the hallway in order to come track us down in our rooms to alert us. Not to say they shouldn’t have gone out immediately at closing, but to be rude to them just because they are teens is not acceptable. We will stay at the best western across the way in the future where they value our team giving lots of business to their establishment.

Visiting family in Castle Rock, hotel was comfortable, good breakfast, well located, staff was kind. Overall great stay.