キングフィッシャー パシフィック リゾート アンド スパ

キングフィッシャー パシフィック リゾート アンド スパに泊まった方の口コミ・宿泊体験

キングフィッシャー パシフィック リゾート アンド スパ

4330 Island Highway South, V9N 9R9 ロイストン, ブリティッシュコロンビア州, カナダ宿泊プラン・詳細を見る
キングフィッシャー パシフィック リゾート アンド スパ
キングフィッシャー パシフィック リゾート アンド スパキングフィッシャー パシフィック リゾート アンド スパキングフィッシャー パシフィック リゾート アンド スパ
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1泊

キングフィッシャー パシフィック リゾート アンド スパの口コミ・評判・お客様の声

8.5/10
とても良い
41件の口コミ
利用者のリアルの声
ロケーション8.5
設備・アメニティ8.5
サービス8.5
清潔度8.5
絞り込み:
並び順:
全ての口コミ(41)
高評価(32)
画像・動画付き(2)
低評価(8)
スト
宿泊時期: 2025年8月
その他
6.0/10
投稿日: 2025年9月28日
I found most staff at the resort friendly with exception of one older female employee behind the front desk. She wasn't rude or anything but definitely didn't look happy when she had to answer a question I had on our last day. The room was clean and stocked with complimentary coffee and tea, but no stir sticks for the coffee which would have helped. There is an outdoor pool and hot tub along with a sauna and steam room guests could use. The hot tub was a waste of time because the water was no where near as hot as it should have been and the jets weren't working properly. There were a few very weak jets which produced a few little bubbles on a couple and the rest didn't work at all so that was a disappointment. The pool, sauna and steam room worked were good. We chatted with a couple other guests at the pool and they advised that the hot tub has not worked properly for some time and the resort knows it. If that is the case they should get it repaired if they advertise it as an option. The best part of the stay were the spa treatments we booked. Everyone at the spa was so friendly and helpful. We tried the hydropath spa and the healing caves and I would highly recommend both to anyone. Overall the price for the standard room is a tad high, the facilities were decent but not fully functional and the spa was amazing. Next time I think I'll stay elsewhere and just book the spa.
翻訳
OnAir06149219655
宿泊時期: 2025年8月
その他
10/10
とても素晴らしい
投稿日: 2025年9月14日
We recently stayed for two nights at the Kingfisher and it was wonderful. There is so much to enjoy here including the spa, pool area, gardens with private places to sit and enjoy the fire pits after dinner in their amazing restaurants. The staff went over and above to make sure our stay was memorable. Can't wait to come back again.
翻訳
スト
宿泊時期: 2025年7月
その他
6.0/10
投稿日: 2025年8月29日
Four ladies visited the restaurant for brunch on a perfect day. The location is superb, the staff was amazing, but the brunch I chose was the biggest disappointment. My egg white omelet should be taken off the menu. The meager portion of egg white was pale and tiny, the advertised microgreens was no more than a garnish while the hash browns and asparagus spears were ok. Two of us had this, while the other two ladies chose other meals and enjoyed their food. I was extremely disappointed as I was looking forward to out outing.
翻訳
スト
宿泊時期: 2025年7月
その他
8.0/10
とても良い
投稿日: 2025年8月6日
PROS: excellent menus in the restaurant and patio. Excellent service from the waiters and waitresses. Lovely patio for casual dining; Beautiful gardens; easy access to swim in the ocean, despite a rocky shore; rooms very clean. CONS: the brochures on your online website do not specify that folks with pacemakers cannot do the River Walk and Caves. We waited to be taken into the Caves and then we were given a slate that read no one with pacemakers were allowed. This was disappointing because that is why we went to the resort (for the second time) to experience the Caves. No magnifying mirror in the bathroom. Not enough umbrellas at the pool to protect from the sun. No freezer in the frig so we could not have ice cubes. We felt for $500 a night some of these extras should be there. More information is needed online so people with pacemakers do not travel all the way there and find out they can’t use the attractions.
翻訳
Nomad17050441833
宿泊時期: 2025年6月
その他
10/10
とても素晴らしい
投稿日: 2025年7月5日
Previously I have dined and even stayed at the Kingfisher. This time I opted for an hour massage, by registered massage therapist Rebecca. I took advantage of the complimentary hour use of the pool, enjoying the complementary ice cream sandwich as I lounged in the shade poolside. After I showered and dried my hair I was Ready for Rebecca! She did not disappoint. I was pretty mellow as I cashed out, but there was some problem in the accounting. Siena, the associate tried to resolve the issue, however Jonelly, the manager and accounting sleuth, solved the problem and all was well. All the associates of the Kingfisher whom I encountered were courteous and knowledgeable about the various spa areas. Luckily I live close enough that I can visit again.
翻訳
スト
宿泊時期: 2025年5月
ファミリー
10/10
とても素晴らしい
投稿日: 2025年6月16日
We couldn’t get through to ask if there were available tables so we drove there and hoped for the best. Luckily there was room for the 3 of us on the patio. The surroundings were perfect, the service was excellent and the food above our expectations. Between us we had the steak and fries, demi baguette with salad and the fish and chips. We indulged in cheesecake afterwards which was amazing. What a beautiful place to stop for a break and we are looking forward to visiting again.
翻訳
スト
宿泊時期: 2025年5月
その他
10/10
とても素晴らしい
投稿日: 2025年6月12日
March 2025 - Husband and I booked a Relax Refresh and Renew package that included 2 nights in an Ocra Suite (beachfront) and a dining credit. We had a great stay! This was our first time to Kingfisher Pacific Resort and Spa and it will not be our last! The room was very nicely appointed and the bed was super comfy! We booked the HydroPath, Healing Caves as well as couple massage and Pacific Pearl spa treatments - all were fantastic and the staff were great at their jobs! We ate in the pub on site as well as the dining room for dinner. Both dinners were very good and both have a very nice atmosphere. Unfortunately staff was busy in both places both nights so extra patience was required (we also had breakfast in the pub one morning-it was very good). Overall it was a good getaway - nice room, great ocean views, nice resort ambiance, great variety of spa treatments, good food on site, friendly staff.
翻訳
スト
宿泊時期: 2025年4月
夫婦・カップル
8.0/10
とても良い
投稿日: 2025年5月3日
The resort is beautiful, especially the views and the manicured gardens create a tranquil escape. The healing caves opened six months ago and give one an immersive experience for all your senses. The desert and rainforest were the most enjoyable. The ice room was interesting, but not for us. The space room was a fake night sky—suggest getting a better video that reflect the real northern lights and constellations. The salt room was okay. The thunderstorm was impressive with the curning water and heavy rain, then the fake whales swam across the screen and spoiled it. Having room-temperature water to drink is easily rectified.
翻訳
スト
宿泊時期: 2024年12月
その他
2.0/10
投稿日: 2025年1月19日
Reserved table for lunch for two. Ordered the Steak and Frits "Parisienne" - rare. My steak was overdone medium well, tough to cut with a steak knife and with gristle. Waitress apologized and re-ordered - rare. Second steak was also over-done medium well, tough, with gristle and fat outside rim. Returned it again. I was not charged for the meal. Left without eating. Waitress apologized - but it wasn't her fault. Service was good. Very poor quality aged steaks, over-done by chef. Steak and Frits dish not recommended. My friend had the bistro seafood chowder (not the bouillabaisse) and said it was good.
翻訳
スト
宿泊時期: 2024年12月
夫婦・カップル
8.0/10
とても良い
投稿日: 2025年1月3日
By and large kingfisher is an absolutely excellent getaway with a very good restaurant. The spa service from the massage therapist, Maria, was wonderful as always, and we cannot praise the dining room wait person, Tannis, enough. She is knowledgeable, friendly, and efficient. However, there are a few things that must be mentioned. 1. We generally do not go to the restaurant for breakfast, but we did on one occasion. We did not make reservations. Upon arriving, and asking for the dining room we were told quite abruptly that without reservations, we could not eat in the dining room, but would have to eat in the bistro. The food is the same, but the ambulance in the bistro is not as good as in the dining room. During the hour to hour and a quarter that we were in having breakfast, we observed only two couples in the dining room and it was empty except for them. There is no reason they could not seat people who like to be spontaneous in the dining room if there is room, and since the wait staff appears to be the same in both as they are all in one big room, simply separated by the bar, not being seated in the dining room is unacceptable. 2. On one of the evenings when we had dinner in the dining room one of the waiters had on somewhat unkempt blue jeans, and dirty sneakers. 3. The food at dinner time and at breakfast was wonderful; very well cooked, tasty and very well artistically presented. 4. We stayed in one of the newly renovated beach side suites consisting of a bedroom, sitting room with fireplace and a bathroom that can be entered from both the bedroom and the hallway leading to the sitting room. It has a fireplace, which is very pleasant, but the blower was very clunky and noisy. 5. The beach side rooms have been newly renovated and very well done, except that the bathrooms were not renovated and the counters consisting of beach pebbles with acrylic over them, which are very attractive, but not terribly functional, had not been renovated in many years. These counters are old as is the tub/shower combination. What was odd about the renovations was that the roof, which is many years old and in the past has suffered numerous leaks, had not been removed and replaced. 6. The pool and hot tub are very, very old; I think around 40 years or more. They are badly in need of replacement. In both the men’s and women’s change areas one of the two handheld showers was broken. On the pool deck, there is a water cooler; even though the staff were alerted to the fact that it was empty, it wasn’t filled up for several hours on one occasion, and on the next occasion, the next day, when it again was empty it was not filled up at all that day. 7. On the 300 level of the beach side rooms, on the 300 level, there was a tray with the remains of an in-room meal on it that was not picked up for two days. 8. The Gardens, which are in the centre of the resort, surrounded by the spa and the three hotel buildings are somewhat, to my mind, bizarre. Not only are
翻訳
スト
宿泊時期: 2024年11月
その他
2.0/10
投稿日: 2024年12月30日
I’ve been coming to Kingfisher for years and this was by far the most disappointing and shockingly so experience. I brought my dad and his wife from Winnipeg to celebrate a pre-Christmas meal and spa experience. People were incredibly loud in the Hydro bath, and there were no attendant to deal with the issue and I had to actually get up and walk over to the other pool where people were literally shouting and laughing so loud you couldn’t relax. I mentioned this when I was paying for my bill upon leaving and the person at the cashier said oh that’s too bad. We will make a note of that next time. I don’t think there will be a next time. We then proceeded to a very special dinner.We ordered a seafood with angel hair and it was actually spaghetti drowned in tomato sauce you couldn’t even taste the seafood overall entirely disappointing experience and I’m embarrassed that I took my family there for a special occasion. I could’ve made better spaghetti at home. Overall we spent $800 for the day. What a waste.
翻訳
Dreamer38167885552
宿泊時期: 2024年11月
その他
6.0/10
投稿日: 2024年12月13日
My friend and I ate today at the Aqua Bistro and Wine Bar at the Kingfisher Resort. I’d have to say the atmosphere, scenery, and service was very nice. But I would say the food average. For this calibre of restaurant I would expect more. The truffle fries weren’t even hot, my chicken was a little greasy and the fried rice it came on was Luke warm. Lunch for 2 with our 20% tip was over $120.00. For the price, I expect better food.
翻訳
Christopher O
宿泊時期: 2024年10月
ファミリー
2.0/10
投稿日: 2024年11月13日
My wife and I went to the Kingfisher Inn tonight expecting a relaxing evening at the Hydropath Spa. We had never been before and checked in at the front desk at 4:50pm. The attendant there (he said his name was Bony) just pointed in the direction of a waiting room and said someone will be with us soon. I told him that our session started at 5pm and I would like to put my belongings away while we waited. He said someone would be with us soon. I went to the locker area and waited until a young lady showed up (she never gave me her name). She tried unsuccessfully to get a locker to close properly, but after a short while just left. I had followed her instructions about punching a letter "c" and then entering a 4-digit code, but she appeared to get flustered and said I was doing it wrong, that I was "only entering 3 digits." She then shouted that it's not working and would get someone else. I left the area and waited back at the original waiting area, while it was still before our 5pm start time. At 5:03pm Bony came back into the waiting area and my wife confirmed the time with him. We didn't see a clock in the waiting area so were just guessing at the time. Bony told us again to wait and someone would be with us soon. Since nobody had explained what to do next, we saw some people in the pool outside of the change rooms so we went out there to see of they had started the Hydropath session there with these other people. After a few minutes of not knowing where to wait (and there not being any staff by the pool area to ask questions) we went back to the original waiting room. Then at 5:07pm a lady who said she was a manager, Jonelle, stated that someone had come to get us and we were not there. When I explained that we have been waiting patiently she said that our session had now been cancelled due to our "poor behaviour." I was shocked and asked what she was referring to. She then said I swung the pool area door open very quickly and I didn't appear to be calm. I let her know that I thought there was a spring on that door and didn't mean to open it too quickly (the door was fine - no scratches or damage) and I was calm. She then said that we could go ahead with our scheduled appointment and someone would be out a little later to get us and we could still have a one hour session. By this time another couple had arrived and said that they were waiting for a 5:15pm session. My wife and I sat quietly with them and thought that we would just be going for our session along with them. At 5:15pm Cassie came out to get the other couple. She appeared friendly and was even opening a door for them and explaining where they would be going next (a courtesy not shown to my wife and I). When I asked when my wife and myself would be starting our session she looked puzzled and just said she wasn't sure and that "Jonelle was discussing this with another manager." It was now 5:20pm and I was concerned about the poor communication and that Jonelle had gone in
翻訳
ホテルからの返信: Dear Christopher, Thank you for sharing your feedback. While we understand your perception of this event may differ, certain aspects of your behaviour caused significant discomfort for our staff and management. One team member was brought to tears, and when our Spa Director intervened, she was told to “shut up.” You disregarded simple instructions to wait in the designated area, chose to proceed towards the outdoor pool passing through the change rooms, and slammed a door on the way. Such behavior is unacceptable and does not align with the respectful environment we uphold at our resort. Our General Manager was contacted by our Spa team to help and offered a full refund, we indeed decided to deny your participation in the Hydropath experience. Your agitated demeanour throughout created a distressing experience for our team and other guests within the spa building, our intention was to prevent any other incidents to happen. While we always aim to address guest concerns when directly shared with us, we will not be offering a complimentary Hydropath in this case. We are glad to hear you later returned to collect a forgotten item and had a positive interaction with our Director. Warmest wishes from the resort,
スト
宿泊時期: 2024年9月
夫婦・カップル
6.0/10
投稿日: 2024年10月23日
The rooms and view was good but we were there during the heatwave and there was no AC in the room just a small portable fan and an open patio door. The SPA experience was unique and was time controlled in each of the hydro pools, could/ should have been longer in each section. The restaurant seemed understaffed and the food was alright but not worth the price, in fact I had a mussel green curry dish and I believe a third of the clams/ mussels did not open while being cooked. The next night we were in town for dinner and they had the exact same item on their menu word for word in the description and it was 1/3 third the price. Breakfast I had the eggs Benedict and the sauce had cooled off too much for my liking.
翻訳
Heather L
宿泊時期: 2024年8月
ファミリー
2.0/10
投稿日: 2024年9月26日
Ok where do I start! I am a past patron. What has happened. exiting the hyropath had a dirty bandaid stuck to my leg (not mine). Our room was stinky of dirty feet! still carpet in rooms. The furniture in the restaurant needs replacing all worn. THIS IS SUPPOST TO BE A LUXURY RESORT! that's what we paid for! Just another overpriced crappy hotel now! Thank for the Costco chocolates with our restaurant cheques.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback. We're genuinely sorry that your stay did not meet your expectations, and we regret that the communication with our team fell short, despite our efforts to provide a complimentary Hydropath experience to enhance your visit. We understand that staying in our most economical room with three guests may have felt a bit confined. For a more luxurious and spacious stay, we would recommend our recently renovated beachfront suites or ocean courtyard rooms, which many of our guests find especially comfortable. These options offer additional space and amenities that provide an ideal setting for a relaxing getaway as a small group. We sincerely hope you will consider visiting us again so we can provide the level of comfort and experience you were hoping for. Your satisfaction is our top priority, and we'd be delighted to help make your next visit truly special. Warm regards, The Kingfisher Pacific Resort & Spa Team