Reserved table for lunch for two. Ordered the Steak and Frits "Parisienne" - rare. My steak was overdone medium well, tough to cut with a steak knife and with gristle. Waitress apologized and re-ordered - rare. Second steak was also over-done medium well, tough, with gristle and fat outside rim. Returned it again. I was not charged for the meal. Left without eating. Waitress apologized - but it wasn't her fault. Service was good. Very poor quality aged steaks, over-done by chef. Steak and Frits dish not recommended. My friend had the bistro seafood chowder (not the bouillabaisse) and said it was good.
翻訳
ゲスト
宿泊: 2024年12月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2025年1月3日
By and large kingfisher is an absolutely excellent getaway with a very good restaurant. The spa service from the massage therapist, Maria, was wonderful as always, and we cannot praise the dining room wait person, Tannis, enough. She is knowledgeable, friendly, and efficient. However, there are a few things that must be mentioned. 1. We generally do not go to the restaurant for breakfast, but we did on one occasion. We did not make reservations. Upon arriving, and asking for the dining room we were told quite abruptly that without reservations, we could not eat in the dining room, but would have to eat in the bistro. The food is the same, but the ambulance in the bistro is not as good as in the dining room. During the hour to hour and a quarter that we were in having breakfast, we observed only two couples in the dining room and it was empty except for them. There is no reason they could not seat people who like to be spontaneous in the dining room if there is room, and since the wait staff appears to be the same in both as they are all in one big room, simply separated by the bar, not being seated in the dining room is unacceptable. 2. On one of the evenings when we had dinner in the dining room one of the waiters had on somewhat unkempt blue jeans, and dirty sneakers. 3. The food at dinner time and at breakfast was wonderful; very well cooked, tasty and very well artistically presented. 4. We stayed in one of the newly renovated beach side suites consisting of a bedroom, sitting room with fireplace and a bathroom that can be entered from both the bedroom and the hallway leading to the sitting room. It has a fireplace, which is very pleasant, but the blower was very clunky and noisy. 5. The beach side rooms have been newly renovated and very well done, except that the bathrooms were not renovated and the counters consisting of beach pebbles with acrylic over them, which are very attractive, but not terribly functional, had not been renovated in many years. These counters are old as is the tub/shower combination. What was odd about the renovations was that the roof, which is many years old and in the past has suffered numerous leaks, had not been removed and replaced. 6. The pool and hot tub are very, very old; I think around 40 years or more. They are badly in need of replacement. In both the men’s and women’s change areas one of the two handheld showers was broken. On the pool deck, there is a water cooler; even though the staff were alerted to the fact that it was empty, it wasn’t filled up for several hours on one occasion, and on the next occasion, the next day, when it again was empty it was not filled up at all that day. 7. On the 300 level of the beach side rooms, on the 300 level, there was a tray with the remains of an in-room meal on it that was not picked up for two days. 8. The Gardens, which are in the centre of the resort, surrounded by the spa and the three hotel buildings are somewhat, to my mind, bizarre. Not only are
翻訳
ゲスト
宿泊: 2024年11月
その他
1.0/5
投稿: 2024年12月30日
I’ve been coming to Kingfisher for years and this was by far the most disappointing and shockingly so experience. I brought my dad and his wife from Winnipeg to celebrate a pre-Christmas meal and spa experience. People were incredibly loud in the Hydro bath, and there were no attendant to deal with the issue and I had to actually get up and walk over to the other pool where people were literally shouting and laughing so loud you couldn’t relax. I mentioned this when I was paying for my bill upon leaving and the person at the cashier said oh that’s too bad. We will make a note of that next time. I don’t think there will be a next time. We then proceeded to a very special dinner.We ordered a seafood with angel hair and it was actually spaghetti drowned in tomato sauce you couldn’t even taste the seafood overall entirely disappointing experience and I’m embarrassed that I took my family there for a special occasion. I could’ve made better spaghetti at home. Overall we spent $800 for the day. What a waste.
翻訳
Dreamer38167885552
宿泊: 2024年11月
その他
3.0/5
投稿: 2024年12月13日
My friend and I ate today at the Aqua Bistro and Wine Bar at the Kingfisher Resort. I’d have to say the atmosphere, scenery, and service was very nice. But I would say the food average. For this calibre of restaurant I would expect more. The truffle fries weren’t even hot, my chicken was a little greasy and the fried rice it came on was Luke warm. Lunch for 2 with our 20% tip was over $120.00. For the price, I expect better food.
翻訳
Christopher O
宿泊: 2024年10月
家族旅行
1.0/5
投稿: 2024年11月13日
My wife and I went to the Kingfisher Inn tonight expecting a relaxing evening at the Hydropath Spa. We had never been before and checked in at the front desk at 4:50pm. The attendant there (he said his name was Bony) just pointed in the direction of a waiting room and said someone will be with us soon. I told him that our session started at 5pm and I would like to put my belongings away while we waited. He said someone would be with us soon. I went to the locker area and waited until a young lady showed up (she never gave me her name). She tried unsuccessfully to get a locker to close properly, but after a short while just left. I had followed her instructions about punching a letter "c" and then entering a 4-digit code, but she appeared to get flustered and said I was doing it wrong, that I was "only entering 3 digits." She then shouted that it's not working and would get someone else. I left the area and waited back at the original waiting area, while it was still before our 5pm start time. At 5:03pm Bony came back into the waiting area and my wife confirmed the time with him. We didn't see a clock in the waiting area so were just guessing at the time. Bony told us again to wait and someone would be with us soon. Since nobody had explained what to do next, we saw some people in the pool outside of the change rooms so we went out there to see of they had started the Hydropath session there with these other people. After a few minutes of not knowing where to wait (and there not being any staff by the pool area to ask questions) we went back to the original waiting room. Then at 5:07pm a lady who said she was a manager, Jonelle, stated that someone had come to get us and we were not there. When I explained that we have been waiting patiently she said that our session had now been cancelled due to our "poor behaviour." I was shocked and asked what she was referring to. She then said I swung the pool area door open very quickly and I didn't appear to be calm. I let her know that I thought there was a spring on that door and didn't mean to open it too quickly (the door was fine - no scratches or damage) and I was calm. She then said that we could go ahead with our scheduled appointment and someone would be out a little later to get us and we could still have a one hour session. By this time another couple had arrived and said that they were waiting for a 5:15pm session. My wife and I sat quietly with them and thought that we would just be going for our session along with them. At 5:15pm Cassie came out to get the other couple. She appeared friendly and was even opening a door for them and explaining where they would be going next (a courtesy not shown to my wife and I). When I asked when my wife and myself would be starting our session she looked puzzled and just said she wasn't sure and that "Jonelle was discussing this with another manager." It was now 5:20pm and I was concerned about the poor communication and that Jonelle had gone in
翻訳
ホテルからの返信: Dear Christopher, Thank you for sharing your feedback. While we understand your perception of this event may differ, certain aspects of your behaviour caused significant discomfort for our staff and management. One team member was brought to tears, and when our Spa Director intervened, she was told to “shut up.” You disregarded simple instructions to wait in the designated area, chose to proceed towards the outdoor pool passing through the change rooms, and slammed a door on the way. Such behavior is unacceptable and does not align with the respectful environment we uphold at our resort. Our General Manager was contacted by our Spa team to help and offered a full refund, we indeed decided to deny your participation in the Hydropath experience. Your agitated demeanour throughout created a distressing experience for our team and other guests within the spa building, our intention was to prevent any other incidents to happen. While we always aim to address guest concerns when directly shared with us, we will not be offering a complimentary Hydropath in this case. We are glad to hear you later returned to collect a forgotten item and had a positive interaction with our Director. Warmest wishes from the resort,
ゲスト
宿泊: 2024年9月
カップル・夫婦での旅行
3.0/5
投稿: 2024年10月23日
The rooms and view was good but we were there during the heatwave and there was no AC in the room just a small portable fan and an open patio door. The SPA experience was unique and was time controlled in each of the hydro pools, could/ should have been longer in each section. The restaurant seemed understaffed and the food was alright but not worth the price, in fact I had a mussel green curry dish and I believe a third of the clams/ mussels did not open while being cooked. The next night we were in town for dinner and they had the exact same item on their menu word for word in the description and it was 1/3 third the price. Breakfast I had the eggs Benedict and the sauce had cooled off too much for my liking.
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Heather L
宿泊: 2024年8月
家族旅行
1.0/5
投稿: 2024年9月26日
Ok where do I start! I am a past patron. What has happened. exiting the hyropath had a dirty bandaid stuck to my leg (not mine). Our room was stinky of dirty feet! still carpet in rooms. The furniture in the restaurant needs replacing all worn. THIS IS SUPPOST TO BE A LUXURY RESORT! that's what we paid for! Just another overpriced crappy hotel now! Thank for the Costco chocolates with our restaurant cheques.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback. We're genuinely sorry that your stay did not meet your expectations, and we regret that the communication with our team fell short, despite our efforts to provide a complimentary Hydropath experience to enhance your visit. We understand that staying in our most economical room with three guests may have felt a bit confined. For a more luxurious and spacious stay, we would recommend our recently renovated beachfront suites or ocean courtyard rooms, which many of our guests find especially comfortable. These options offer additional space and amenities that provide an ideal setting for a relaxing getaway as a small group. We sincerely hope you will consider visiting us again so we can provide the level of comfort and experience you were hoping for. Your satisfaction is our top priority, and we'd be delighted to help make your next visit truly special. Warm regards, The Kingfisher Pacific Resort & Spa Team
ゲスト
宿泊: 2024年8月
その他
3.0/5
投稿: 2024年9月11日
For an expensive resort, we were a little disappointed. The room was adequate but they cheaped out a bit with only one small bar of soap and none for the shower, really low water pressure, uncomfortable beds and no ice machine to be found! You had to go to the restaurant to get ice which was really inconvenient. The grounds were lovely though with the most beautiful gardens, seating areas with fire pits, tranquil music....and kids running around like they are at a campground. So if you are hoping for a quiet, stress free getaway, maybe even away from the kids, I say give this place a pass. We won't likely go back.
翻訳
ゲスト
宿泊: 2024年7月
その他
5.0/5
とても素晴らしい
投稿: 2024年8月8日
This resort exceeded our expectations. We had a very relaxing stay here and look forward to returning. Although we did not indulge in any spa treatments, the grounds were incredible & the pool & hot tub were both really nice. The smoke detector in an adjoining room went off at 3 a,m., but management made a very generous adjustment to our bill as compensation. We think the restaurant must have been understaffed, as the dinner service was very slow. Overall, if you're looking for a get-away in a highly relaxing environment, we recommend that you plan a stay at the Kingfisher.
翻訳
ゲスト
宿泊: 2024年5月
その他
5.0/5
とても素晴らしい
投稿: 2024年6月18日
Enjoy ocean views from your balcony Adirondack chairs. Rooms have coffee/ kettle/ fridge (cream) and iron/ board. Beds are comfy. Spa robes/ slippers await you. Staff are versed in the art of customer care. Service is elegant. We dined at the Bistro and the food was delicious. We enhanced our stay with a relaxing massage before bed. Kingfisher Spa is a special treat. The meandering gardens and fire bowls are so inviting- glad we visited in June with the Peonies in bloom.
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ゲスト
宿泊: 2024年5月
その他
3.0/5
投稿: 2024年6月12日
We popped in for dinner and we were disappointed by the limited menu especially for vegetarians. It is odd for a spa retreat hotel to not have a health forward menu. The service was good. Food quality was average. Vegetables did not seem very fresh. Plating was average.
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ゲスト
宿泊: 2024年4月
その他
4.0/5
とても良い
投稿: 2024年5月21日
We booked a garden view room but we could see the ocean. Our room appears like it was an old hotel they renovated , it was ok . We went to celebrate our anniversary , we found a card in our room but it was happy anniversary to a different couple ! Our spa experience was good , the staff were very friendly the best was the staff and food as well as drinks at the bistro
翻訳
ゲスト
宿泊: 2024年4月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年5月12日
I do know where to begin. This resort is spectacular. Our beachfront suite, mere feet from the water offered unparalleled comfort and space. We had a kitchenette that was perfect for breakfast on the patio. Sunrise every morning. The sound of waves lulling us to sleep. The resort grounds are breathtaking. Enjoying cocktails at the bistro or at a fire bowl was a nightly tradition. A magical location. Oh, and the hydropath is a must. It is a perfect way to relax after several days of hiking/exploring all the beauty that the Comox Valley has to offer.
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SeasonedTravs
宿泊: 2024年3月
一人旅
1.0/5
投稿: 2024年4月12日
Booked 3 days to decompress after trauma retreat for veterans, opted for a package, paid double occupancy but I was staying/sleeping in the room alone. Since the hotel forgot to book my hydropath in a timely fashion, they started contacting me via telephone 3 days prior to arrival. I advidsed them via e-mail that I am at a trauma retreat and will make arrangements at check-in, just like the other times. Phone call the next day telling me it's becoming "urgent" that thay book the hydropath and they need the name of person staying in my room with me. Advised Miranda that I am staying/sleeping in the room alone, paying the double occupancy and will have my daughter-in-law take the hydropath (my children live in Comox). I also advised her that I am in the middle of the retreat and will make all these plans once I arrive (as I have done already). As I am trying to let her go, I am then told (very rudely) that if I do not book the Hydropath and there is no availability during my visit, that I am still paying for the package. Once again, I advise her of where I am and that I will make the arrangements as I arrive (the next day), that I understand if there's no room, I will not be doing the Hydropath. Next thing you know, I get this e-mail: I hope this email finds you well. We just spoke on the phone regarding your upcoming stay for tomorrow, I had called to book you in to the Hydropath and acquire your guests name. You had mentioned it’s just you in the room, though you’re booked on the package as a double occupancy, and had mentioned you will have a few friends come to the resort during your stay . I was gathering my thoughts for a further inquiry regarding your room guest count, when you mentioned to me it was not a good time and you had to go and it will be figured out tomorrow. This is what’s prompting this email. We would like to advise that if there’s more than 2 guests staying in the room, we cannot have you on this packaged rate or in this room. As this room only accommodates 2 guests as there’s only 1 king bed. Additionally, we cannot guarantee the availability of the Hydropath. This is non-transferrable, which is why it should be booked in at the time of booking, to ensure use of what’s paid for within the package. If you’re not able to get in to the Hydropath during your stay, this will not be credited back to you. Wishing you a wonderful day. Sincerely, Miranda From this e-mail, it became quite clear that the hotel reservation staff do not listen to anything you're saying, then turn the entire conversation into an issue that was definitely not hapening. All I wanted was a place to feel safe and relaxed, this was starting to look like neither of those scenarios. As I was about to leave the retreat, I received yet another very rude phone call, this time making it seem as though I would be using my time at their resort to have a huge party, be a difficult person and have extra guests etc. This is when I finally asked to sp
翻訳
ホテルからの返信: Hello, We want to sincerely apologize for the experience you had with your reservation. We understand the importance of your stay, especially after a trauma retreat, and we deeply regret that we did not meet your expectations. Our team's intention was genuine, and they were eager to ensure that everything was set for your arrival, especially considering the high demand for our hydropath services. Unfortunately, you were not available to provide answers to our team due to your retreat. This is truly sad to hear, and we usually advise booking all your services in advance. Please understand that our team was solely trying to obtain a time to avoid any disappointment once on-site, especially if you chose a package. The well-being and comfort of our guests are of utmost importance to us, and we apologize for not demonstrating this in our communication with you. We are sorry for the distress and inconvenience these conversations created. We truly hope that you will consider giving us another chance in the future. We understand if you choose not to, but we sincerely hope that you will find some time for well-deserved self-care at another time when you feel ready for it. Again, we apologize for the disappointment and wish you all the best in your recovery. Warmest wishes from the Kingfisher Team.
ゲスト
宿泊: 2024年3月
その他
5.0/5
とても素晴らしい
投稿: 2024年4月10日
amazing kitchen with a ever changing menu. appies were fine dining at the best .i had a extremely tasty two way guinea hen with all the extras that go with a fine dining experience with a killer ocean view. Charred spanish octopus and pork belly appie was fantastic. Finished the meal with excellent latte. Will be back for the new menu in may.