セント マーティンズ テルメ ＆ ロッジ(St. Martins Therme & Lodge)

Firstly, I want to acknowledge the exceptional service and a**osphere provided by the Spa resort. The attention to detail and the dedication of the staff truly made our stay memorable. However, there were several aspects of our visit that did not meet our expectations. To begin, we had booked a massage therapy session as part of our relaxing getaway at the esteemed establishment. Unfortunately, upon our arrival, we were informed that the massage appoin**ent was not available due to unforeseen circumstances. This was disappointing as it was a significant component of our visit. Furthermore, despite numerous attempts to reach out to the resort and the Head office via email, we have not received any communication from the company. This lack of response has been quite frustrating, as we were hoping for a resolution to our concerns. Additionally, on our final night, we encountered an unpleasant group of individuals during our dinner. They made inappropriate comments and made my wife feel uncomfortable. We decided to leave the veranda bar and take precautions to ensure our safety, as we suspected we might be followed. It was disheartening to witness that at least one member of staff was providing them with alcohol, despite their disruptive behaviour. Overall, while the facilities and food at St. Martins Spa Resort were fantastic, these incidents have marred our experience. We believe it is crucial to address these concerns promptly and find a satisfactory resolution. As guests, we hope that they can provide us with an explanation for the unfulfilled massage booking and the lack of communication from the company. Additionally, we have requested a proposed solution to rectify these unfortunate situations and restore our faith in the exceptional service that St. Martins Spa Resort is known for. We have asked that the Spa keep us informed of any progress made and provide a proposed solution within a reasonable timeframe. Open communication and a fair resolution are essential to ensure the satisfaction of all parties involved. We hope that our faith with the St Martins resort will be restored. I shall write an update if/when a response is received from the Spa or its parent company.

My family stayed at junior entdecker suite. It was very convenient for all of us. This suites were available on the hotel website. We couldnt choose them from ***********. So check the hotel website as well. Our stay was superb, thanks for the ST Martins Lodge team.

From the very beggining, the experience was amazing. The Spa is located in the middle of a natural park, and from the moment you stop your car and put a step outside, it transports you to an "Out of Africa" mood, making you feel like an explorer. The check-in was really fast but careful; they explained us the different services we could enjoy that were already included (breakfast, dinner, access to the Spa,...). Our room was simply perfect, from the most important things (King bed with high quality matrass, totally silent, super clean, super spacious) to the little details that makes the difference (poop-bags and feeding-bowls for our two puppies, personalize welcome letter with instructions for our days there, mini-bar filled with soft drinks, local wine and sekt as a courtesy, spa-set) and last but not least the experience that only a room located there can give you: the astonishing sun set at the natural lake, that my fiancee and I enjoyed (with our two puppies) in the terrace, with a glass of sekt. Just perfect. The dinner at the spa is a combination of buffet and menu/a la carte, with a well sorted wine cart and gluten free/lactose free options. The breakfast is, in my opinion, the best one I´ve ever enjoyed across Europe, where you can also learn about local products and producers - it lets you feel the strong connection this spa has with the local people and their products. The thermal zone has everything you may need to relax and put your creative mind at work, and the hotel's surroundings are filled with nature and natural walking tracks (and lots of birds and rabbits!). The check out was also fast, they offered us a late checkout since the room was not booked, so we could still enjoy the therme and room until late afternoon, and we even received a local culinary gift when we left the hotel - they really go the extra mile! We will certainly come back, and next time we will try the safari tour to learn more about the natural park.

Good Spa, but not as much activities as many others, and expensive at that. Restaurants in the Spa are on level of a public pool = fatty fries but way more expensive. In particular the hotel ("lodge") is a letdown: €880 for a single night, plus all drinks. The excellent lodge restaurant has minuscule portions with extreme long waiting times (40 minutes for one dish) and staff who ignore you consistently. Will take our money elsewhere

We stayed two days primarily for birding in this area which is famous for that. We had a luxurious room with all the amenities, delicious dinner, and, best of all two expert guides. Both Jacob and Leander spent 8 hours showing us almost 90 species including the Great Bustard, Imperial Eagle,and Spoonbill. Three meals including picnic lunches were included.

Wir wohnten nicht im Thermenhotel, besuchten einzig die Therme. Der Preis wird je nach Andrang festgelegt, kann somit recht teuer sein. In der Sauna waren genügend Liegen vorhanden, so dass wir die kostspielige Vorbestellung nicht nutzen mussten, Glück gehabt. Die Therme hat wunderbare Becken, die Saunen sind auch in unterschiedlichen Temperatur- und Anwendungsmöglichkeiten, nur die Außen-Liegefläche in der Saune ist doch recht eng und schattig.

Unsere Bewertung des Tages-Wellness lautet wie folgt: Der erste Eindruck durch den Prospekt war positiv, aufgrund der schönen Lage an einem See, der jedoch tatsächlich ein ungepflegter und teilweise abgelassener Baggersee ist. Die Sauberkeit der Terme ist grundsätzlich zufriedenstellend, jedoch wirkt die Einrichtung eher kühl und industriell. Das Abfertigungssystem erinnert an das aus dem Ostblock, und die Aufteilung des Geländes erscheint wie ein Irrgarten über mehrere Ebenen. Ein unkonventionelles Kästensystem wird verwendet, das an der Rezeption unzureichend erklärt wird. Auch der Tagesablauf wurde nicht ausreichend kommuniziert. Zusätzlich möchten wir erwähnen, dass wir aufgrund unserer frühen Anreise 15 Minuten vor dem Check-in auf ungemütlichen Ostblock-Sesseln warten mussten, bis wir abgefertigt wurden. Des Weiteren ist der Außen-Schwimmbereich unzureichend vor Wind und Wetter geschützt. Der Saunabereich ist in Ordnung. Allerdings war die Beschilderung beim Eingang zweideutig, ob Extrakosten entstehen. Die ungarische Kassiererin konnte aufgrund ihrer minimalen Deutschkenntnisse den Paketinhalt und den Lageplan nicht erklären. Für diese Preiskategorie erwarten wir einen höheren Service-Standard und eine freundlichere A**osphäre, die das Wohlfühlerlebnis des Kunden steigert.

Sind nun zum zweiten Mal hier und obgleich ich selbst ein Welnessmuffel bin, überzeugt mich dieses Resort sehr. Auch wenn tatsächlich kein großes Seegewässer vorhanden ist, erzeugt das bisschen Wasser, das die Anlage umgibt,Urlaubsfeeling. Sind hauptsächlich im Sea Spa, das den Lodge Gästen vorbehalten ist. Sauna und Sauberkeit top - Relax Feeling ohne Kindergeschrei. Zimmer super ausgestattet mit Seeblick. Personal überall freundlich, egal ob Rezeption, Massage oder Service. Essen hat uns immer gut geschmissen - vielfältiges Auswahl. Da ist für jeden etwas dabei. Einziger Kritikpunkte: Karaffe Wasser zum Abendessen trotz Konsumation vom Frizzante, Wein und Softdrinks mit € 2,50!! So etwas ist nicht notwendig bei den satten Preisen und verärgert den Gast! Aber dennoch kommen wir gerne wieder! Wellness vom Feinsten!!

Der Zimmerservice ist hervorragend, wir bekamen das Zimmer schon vormittags, und konnten so den ganzen Tag schon genießen.