The Lodge Mallorca, Small Luxury Hotels

We stayed two nights, looking forward to a nice and positive experience, by the look of marketing materials and communications and by the fact the hotel is part of Small Luxury hotels of the world, which usually it is a guarantee of quality. Not this time unfortunately. Starting with the positives: - Restaurant/food: superlative restaurant, great food, good ambience and service, well done! - Staff and service: prompt and helpful, polite and supporting when asked to find a solution. The front desk manager was particularly helpful when addressing our remarks. Negatives: - Room: looking unfinished, missing paint from the walls or with dirty walls. Not refined and definitely not aligned to what is expected from a 5 star hotel. - Price/quality: definitely not ok. 600€ or more per night were not matched by the level of quality offered. To be noticed that the staff promptly refund us of a part of the fee when we highlighted the above issues. - New opening: I’m reading a lot of comments about the fact it’s a new opening. I don’t think it’s a good excuse. If the hotel acknowledges that the structure has not yet reached its level of standards then it should offer a discount on the fee from the get go (not waiting guests to complain or having a bad surprise).

We booked the Lodge through MrandMrsSmith which is normally a reliable endorsement of a property and experience. Overall the Lodge is missing some of the basics and falls way short of the claimed 5 star experience. This maybe because it had just opened however some things can never be improved such as the closeness to the motorway. We were disappointed of paying for a ‘pool deluxe suite’, described as spacious with your own private terrace which in fact is a room and pretty crammed with furniture (the photos on the site are clearly taken with a very wide angle lens) and definitely not a private terrace as can see into next rooms terrace. Note, the pool for these rooms is tiny and is not directly accessible. The room is also marketed as further away from the main lodge which means it is in fact nearer to the motorway. It is near impossible to sit on the ‘private terrace’ in the evening as the motorway sound travels faster at night. The staff are friendly attentive and responded immediately to some problems we had with the room and tv. Breakfast is average for a 5 star restaurant and one morning we waited 30 minutes for the buffet to be replenished and even then there was little selection. The interiors are lovely and the main lodge is beautifully restored with rustic chic furnishings. Shame there is no bar to enjoy although there is seating between the reception and restaurant on which to enjoy a cocktail and they were happy to mix a cocktail not on the menu. The main pool area is divine with far reaching stunning views although there is no pool service and if you want a drink other than the complimentary coke, non alcohol beer or water you have to walk to the main lodge. On doing so and ordering some cocktails the staff told us we had to wait and the ‘protocol’ was they are not allowed to carry the drinks to the pool. This was very confusing as we saw other staff carry drinks to other guests by the pool. In fact 5 mins later another couple had their drinks delivered. The service is very inconsistent. The pool area can also get messy as used towels are left behind on sunbeds and used drinks bottles etc, interrupting the ambience. There is no dedicated pool staff. I mention these as at the price point, these are what I would describe as the basics for a 5star experience. Despite the closeness to the motorway and once you get used to the constant traffic flow noise the hotel has a relaxing ambiance, however you just cannot escape the motorway sound. Every so often it reminds you of it presence interrupting the experience. In summary, the marketing, descriptions and photos of the property are inflated and misleading and does not deserve the price point. Would we come back, that’s a no, but we will be back to Mallorca, a beautiful island that captures you. Shame the Lodge didn’t do that.

Really disappointing 3-night stay at The Lodge. Stayed in a Deluxe Suite View room. We were excited to stay here as the marketing photos look really good but our experience fell well short of expectations. Room was much smaller than advertised and felt very cramped, certainly not what you expect from a Suite. There was also no real view. There were multiple issues with the room none of which were rectified by management: door handles fell off; taps literally came off in our hands; safe did not work (a replacement safe was delivered that did work but as it was not secured to the wall you could literally pick it up and walk off with the safe and contents); fridge did not work (we were told it was not a fridge but a cool box); patio doors did not work properly; air conditioning was poor. It was not all bad: the bed was comfortable, the shower large with nice toiletries. Overall, it felt like the hotel had rushed to open leading to poor fit and finish and much of the hotel grounds are not finished yet either and it felt like you were staying in a building site, lots of dust! The main house and Singular restaurant are nice. The choice at breakfast is fairly limited though especially the fruit selection. The pool area is nice with plenty of sun beds but the pool overlooks the hotel car park and the complimentary water & soft drinks around the pool were not chilled and infrequently restocked. The attitude of hotel management was poor and whilst we were offered a discount on our stay we were constantly misled and there was no urgency to resolve our issues. Certainly way short of a 5* experience. Whilst many of the issues can be easily resolved and once finished the hotel and grounds will be nice, unless the rooms are going to be redesigned or extended they will continue to be cramped. Cosy is not a word you expect to use for a 40sqm Suite. I could not recommend this hotel currently and can’t understand how they think it is ok to be charging people 700 euros per night in its current state.

A Truly lovely place in Mallorca. From the moment you arrive until you leave the hotel and all it's staff make you feel so comfortable and welcome. The breakfast choices were great, a good choice of buffet breakfast foods as well as a menu to order eggs etc etc from. Dinner at the restaurant was also very tasty and the food was reasonably priced. The Lodge is located in a nice quiet area away from all the hustle and bustle of the bigger resort towns on the island yet not too far away to carry out day trips and explore with a rented car. Our room was amazing, super quiet and very comfortable, every late afternoon we received a little snack provided by the hotel free of charge, not sure if all rooms get this, we stayed in a master suite. Should we return to Mallorca we would def stay here again.

We loved our time here! The service is so warm, restaurant and breakfast were top notch, and the scenery is gorgeous! The rooms were very nice and clean, and had great possibility to arrange to be family friendly. Would absolutely recommend 👍👍

Amazing quiet luxury retreat - and the staff is wonderful! Incredible service and they made us feel very much at home. Breakfast is amazing. We stayed in the room next to the wellness which felt like our own private hideaway. They offer great hikes and other activities. We will be back for sure!

Amazing landscaping, environment and quality of service. Excellent food and best value for money compared to all other 5 star hotels we have visited on the island. Use bikes to explore the beautiful lavender and almond gardens was amazing

We had a great experience at The Lodge. Staff were super helpful and accomodating of our needs. Our room was great and bed was super comfortable. We were happy we had a rental car as the hotel is not super close to any of the attractions we wanted to see in the region.

The property was lovely. Though we had some confusion regarding our reservation and some tech issues in our suite, the management was very accommodating in meeting our requests. The food was fabulous. If you need a tranquil vacation, this is a lovely location.