ザ ウェスティン ベアー マウンテン ゴルフ リゾート & スパ ビクトリア(The Westin Bear Mountain Golf Resort & Spa, Victoria)

房間設施比較新的，很滿意。酒店是和高爾夫球場一起的，在山裡，環境清幽，早餐是自費的，停車費也要自費

周圍環境確實不錯，畢竟怎麼説也是在山上，但是我們去的時候本來想吃brunch，但是在裝修的原因，沒有吃上，這個有點小遺憾，而且當時樓下在裝修，早上起來很吵

風景好， 設施：新。 衞生：好 服務：好

房間很乾凈

We were told the pool is out of service for renovations next morning i see people in the pool from my balcony. No one assisted at restaurant

Shower in my room was not working. They did not give me a new room and told me to shower in the gym. They told me that they cannot accommodate me or deduct my stay because I used *******. Not even help me deduct my parking.

Every staff member we came in contact with was exceptional - very polite, always greeted with a smile & willing to help if needed. I have to say, the bellmen in particular are extraordinary - always so happy & kind and go above and beyond. We love staying at the Westin Bear Mountain. The only thing I can think of that could be better is the labeling of gluten free and other allergens when dining on NYE but all questions were answered promptly and clearly by staff members. We can’t wait to come back.

The service was absolutely lovely and the beds were very comfortable, but otherwise…meh. Amenities are brutal, keep expectations low (don’t hope for a hot tub, it’s a cold, dingy old mineral pool, not sure why it’s even open in the winter?). Outrageously expensive pet and parking fees, especially without underground parking. The other hotel on Bear Mountain is lovely, stay there if you visit.

Asked for a 30 minute late checkout was told its 50$/- per hour. Asked for a room with better view as i was on my a birthday vacation. Was sent to the wrong room was made to swtich rooms and didnt do anything little to make it up Was told its 50$ additional said yes. During checkout was charged 50$ per night. Not good service..not recommeneded. I have been to mulitple resorts and such little things enhaces your experience and stay....and they did not check any box. Atleast be sweet...