ザ・シチズン・ホテル、オートグラフ コレクション(The Citizen Hotel, Autograph Collection)

The staff was wonderful. The room was very clean and organized. There was toilet paper in the toilet upon our arrival, but that didn't ruin our stay. We just flushed it! Would stay there again.

The stay was good! There are ups and downs. The area for 2 people is good. The bathroom couldve been a little wider but its fine. But the view is pretty good and convienent for me and my friend to walk to the con for like 5 mins.

Not our first time. This is a unique, classic hotel that's elegantly appointed. Grange always has excellent food and the bartenders are awesome. Great service by a dedicated staff. Surroundings are well pretty urban but the hotel is an oasis.

The hotel was extremely clean and check in time was literally two minutes. The staff is friendly and welcoming. Would stay again 💯

I went through two rooms, the first had urine in the toilet when I arrived. The second had feces on the toilet seat. Then after being told by multiple members of the restaurant staff that the bar was doing a midnight champagne toast, only to be turned away when we arrived and then to treated very poorly by the front desk lady….we left and did not stay. Still trying to get a refund.

Ordered room service with about an hour to spare. They said it would be 30-40 mins. About an hour and a half later, I went down to the front desk. They couldn’t get ahold of the kitchen. The order was refunded and anything I grabbed from the snack bar was compensated and I was granted a late checkout. It was a late order but they said it was good. Kudos to the staff for providing what they could.

Excellent hotel. Beautiful, historic and friendly staff. Conveniently located to East sac near family. Lots of homeless people camped nearby. We didn’t experience any issues but good to know especially if your parking on the street.

The property itself is great and the staff are awesome. Being downtown you have a lot of homeless around the area

We were able to walk to dinner and our show quite easily. Would definitely stay again.