Premier Inn Saffron Walden hotel

Location convenient for family get together. There’s wasn’t very much service. I realized later you needed to request clean sheets or towels or a room cleaning so I only had the towels changed once and the floor wasn’t vacuumed. The price was competitive with other hotels in town and there’s a discount store and supermarket in the plaza adjacent to the hotel. Mostly satisfactory

The hotel offers a reasonable price with great value for money. The bedroom is cosy, clean, and well maintained, providing a comfortable stay. The atmosphere is quiet and relaxing, making it suitable for both short visits and longer stays. I would happily stay here again.

Werry nice hotell, and services🙂

First time staying in a premier inn and I must say it was a pleasant experience. Check in was swift thanks to the self check in kiosk. The room was as expected, no issues and a comfortable nights sleep. Spent some time with my friend in the restaurant in the evening. The staff were really welcoming and friendly, a special shoutout to Curtis who was constantly attentive to our needs. He was serving us pints in the evening and I was surprised to see he was still there in the morning attending to breakfast with energy and a smile. The lovely chef in the kitchen was amazing as well. Positive people and a happy environment is always a big bonus when staying away from home. Only 4 stars for this review as parking was a pain unfortunately!

We stayed for one night on our way to Potters 5 Lakes to break our journey. We had the meal deal and the chips tasted as if they had been cooked in stale oil so left them. The air-conditioning in room was a bonus but at breakfast we were sorry that we didn't have a sweater! Breakfast was as mediocre as dinner the previous night. When we tried to shower in the morning the temperature knob was stuck on scalding hot so we were unable to shower or take a bath. Surely the cleaner would have noticed this if she had cleaned the bath!! The staff were very pleasant but they seemed run off their feet multitasking. We always use Premier Inn if we need a reliable, reasonably priced accommodation and we felt badly let down.

Good stay in a comfortable hotel. The staff in the restaurant were extremely friendly and efficient (particularly the young man who served us). The member of staff who checked us in, however, was less than friendly and we felt as though we were an annoyance to him. Generally though this is a very good hotel with great services nearby and a lovely, basic restaurant. Ideal place to stay for our visit to IWM Duxford.

Stayed the night here to attend a family event nearby. Lovely clean and very pleasant hotel. I just want to shout out Harry and Andrea in particular - how lovely and welcoming and polite they were from the start. An added bonus when someone says "How are you" in addition to "Good morning". Genuine people!

We first went to our room in this around 11pm. First of all I found the bathroom obviously hadn't been cleaned, then noticed the bed had been made but looked like it had been slept in before and finally noticed the bin had rubbish in it. So the room was not cleaned from the previous occupants, only the bed had been made. I went to reception to complain and the person I spoke to said he had no other rooms, he had no cleaners available but he could give me clean sheets to strip and remake the bed myself. I told him that was totally unacceptable and even if I did want to change the bed there was still the issue of the dirty bathroom. I insisted they must have other rooms available and he said that they did have a premier plus room available in the annex but it would cost more. I told him that paying more at 11pm at night because we had been given an uncleaned room was also completely unacceptable. He did then finally agree to give me the upgraded room at no extra charge. He also commented that the same thing had happened with 2 or 3 rooms the previous night. This hotel clearly has management problems if the rooms are being given to guests when they haven't been cleaned or had the sheets changed. It also has a strange way of dealing with clients that find themselves in this situation. I would also note that the corridors in the hotel did not look like they had been vacuumed for some time and some of the rubbish on the floor looked like it probably came from the cleaner cart. Management of the hotel should surely pickup things like dirty corridors even if they don't inspect every room.

I stayed for work under a corporate booking. It has most of what you need and the bed is comfortable, it is quiet and has free parking (which is unbelievably a luxury in hotels these days!) However, the cleanliness of the room was severely lacking. There was a smell of spilt beer, which had been masked with a very strong odour of some kind of air freshener that was over-powering. The upholstery on both of the chairs had horrible white drop stains on them. The floor looked like it hadn't been vacuumed. The bathroom floor was dirty and there were body hairs around the shower. I asked for an iron and ironing board and the ironing board was very stained so I had to use a pillow case to cover it to avoid marking my shirts. I didn't want to say anything about the issues as I was already stressed and really didn't want to deal with it. I waited a long time at reception upon arrival, despite ringing the bell. The staff member was apologetic, however, I wondered why there is only one member available on their own. After a long journey, I really wanted to use the loo and put my luggage away. Although I am thankful that I was allowed to check in around 20 mins early at least. I had dinner in the restaurant, I had 'linguine' which was really an insult to what linguine should be like. The sauce was horrible, tasted like a ready meal, the pasta was incredibly over cooked (linguine should be al dente, not soggy) and the prawns were in batter for some reason - although the waitress did warn me they would be in batter - strange nonetheless. Prawn linguine is very simple to achieve with very few ingredients and time, so it just doesn't make sense why it has to be so bad. The food repeated on me that night and the next day and I kept tasting that horrible sauce. It's not particularly cheap either, if I was paying and not claiming it back through work, I would have asked for a refund. One positive is that the morning breakfast waiting staff were excellent, very welcoming, friendly and helpful.