ファイノルファウル ホテル(Faenol Fawr Hotel)

The property had no heating working and it was minus 2 outside and only 3.4 degrees inside so very cold and not very good at all

Lovely stay fantastic staff so helpful and spoke welsh 👌

The main thing to note is that, eventhough on ********** it says that there is a restaurant, the restaurant is not open in the week. If you go to their own website it clearly states this and on check in they do give you a list of takeaways that deliver to the hotel and let you use a meeting room to eat it in. Maybe it was just me but the hotel felt confused, was it a hotel, a B&B or self catering?The room I was in, the door lock didn't work correctly and the room neaded a good clean. There was dust, debris and hairs in a lot of the drawers and the carpet,eventhough obviously new, was dirty in places. The shower rail was also loose at the bottom where it wasnt fixed properly. The hotel reception is in an odd place, what looks like it would be the main reception is actually the entrance to the bar / breakfast room, there is a signpost for the reception which takes you down a gravel path and through a gate way, so not easy for wheeling your suitcase especially if you have mobility problems. When it comes to breakfast, the quality of food was good enough but it was just the attention to detail, the coffee machine needs a good clean and a lot of the glasses were streaky or dirty as were the tea and coffee cups, not to mention the large piece of eggshell in my egg! You can tell that money has been spent on the reception area, bar and rooms but it is the attantion to detail when it comes to cleanliness and maintainance that lets it down. For the money I was expecting more.

The feature of the hotels were brilliant But it lacked cleanliness and toilet wouldn’t flush and shower wasn’t working in the room properly either . However Staff were soo good I cannot complaint about it .

We visited the hotel for a wedding. The staff were friendly and accommodation was nice in the main building. There is a swimming pool which we were unaware of which looked nice too. Lots of choice with breakfast. The setting was lovely and peaceful the only downside was being woken by peacocks quite early in the morning.

The hotel was very quiet and in a quiet area. Nice sized rooms. The pool was nice, hot tub has gone if people have seen pics on some sites. Breakfast was very well catered for.

I’ve stayed here a few times over the years for convenience for work but I’m afraid the rooms are still very outdated , the cleaners do their best but the bath had scummy sealant, the toilet roll holder was rusted , the bathroom floor was looking a bit of a state , the classic doubles are very very basic and need updating and it’s such a shame as the building itself is beautiful, the grounds could also do with some TLC . The plus side is the staff are lovely and the food and restaurant is nice

Lovely old property - very warm and helpful staff and a very quiet stay

Hotel was not serving food to guests. "they don't have too, as we earn enough money through doing ＞5 functions per week"