アメリスター カジノ リゾート アンド スパ(Ameristar Casino Resort and Spa)

一泊して良い訪問でした

私はこれまでに何度もここに滞在しました（5つではなく4つ星を付けた唯一の理由は、私が滞在している間部屋のサービスをしてくれなかったことです。フロントデスクは毎日コーヒーと水を持ってくると言ったが、決して持ってきませんでした。フロントデスクとサービススタッフの間の断絶

****** とホテル全体が気に入りました。私たちのゲストはそこの部屋に滞在していなかったので、プールエリアのリストバンドを入手するためにお金を払うことができなかったので、それは気に入りませんでした。チェックイン時にゲストは泳げると言われました

私はステイケーションのためにいつもここに来ます。戻りません。部屋はかび臭く、ベッドは軋み、ホスピタリティはまったくなく、プールの営業時間は最悪でした。今では値段が高す​​ぎて、お金の価値はありません！元通りに戻ってくれることを願っています。しかし、それまでは戻りません。 2 つ星のモーテルならもっと良い経験ができたかもしれません。とても悲しい

Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. ****** barely has any table games open & the smoking in every area of ****** is unbearable. Not a great experience.

This ****** Resort was amazing. The rooms and bathrooms were extraordinary and spacious. Excellent staff and wonderful onsite dining options.

Front desk is wonderful. Housekeeping are nice but the rooms can use a good cleaning. I moved the chair looking for something that i dropped and the dust and old chips were shocking so I started cleaning. The toilet seat had poop on the rim , so I sanitized which I always do every hotel even 5 star. The suite could use an upgrade, curtains are old and dusty, carpet is a bit worn. Its a nice hotel just declining. My 38 yr old son never was able to go inside the ****** because he didnt have his drivers license due to leaving it at First Watch but he had his social and a front & back copy of his license in his email that he previously sent to his job. The security lady said he looks under 30 other than that she would let him in yet you can enter if you're 21 or older and she lets folks in without ID if they look over 30 to her. My son has mustache broad shoulders and looks every bit of a man. He does look young but not under 21. We asked to speak to a manager but was a waste of time especially after the security lady sarcastically said, "I'm having ID issues again."The manager was a heavy set guy said, "I say all the time, asian Hispanics & black dont crack you look very young. I need youre licenses." Our Trip was ruined and it was to late to checkout and get a refund. Hotel staff told us to talk to someone in the security dept to file a complaint. Spoke to a blk guy who said "You're never gonna get in shes a stickler. I wont be working here long im leaving.

Place was nice but it was definitely nicer when it was new. At the rates I was charged I wont be back for the hotel.

The pool and hot tub were not open when there website said it was. The ONLY reason I go here once a year. I will never go back