A charmless, rectangular concrete block with not a member of staff in sight. This became a problem when the sink in our room developed a leak. An intercom call to a remote customer "service" centre produced a request that we place the rubbish bin under the leak together with a promise of a 5pm plumber. Their request to us was fulfilled. Their promise to us was not. If you prize customer service, try somewhere else.
自動翻訳