Residence Inn by Marriott St. Louis Downtown

Uncomfortable stay/pissed guest Check-In went well but once in room I started getting a little irritated. The mattress did not fit in bed rail and the rail was so close to the wall due to it being longer than the mattress that it was very hard to get to the other side of the bed without injuring yourself which I did twice because you couldn’t see it due to the sham overlapping it. The TV would not turn to face the sofa nor the bed so we tried to turn the stand that the TV was sitting on towards the bed and the bottom of the old stand was breaking. We went to turn the TV on and it kept saying that there was no signal. We called down to the front desk to alarm them that the TV was not working and we were trying to watch the game and they said they were gonna send someone up. Waited 10-15 minutes, No one ever came up. We called back to the front desk and asked, could they just give us a new room they agreed so my husband went down to get new keys to the new room. As we settled into the new room, we discovered that the freezer did not have an icemaker, but it had the ice bin to catch the ice in it and when we went to the first floor to get ice out of the ice machine, that was nasty and dirty, and it was infested with some little flying net Bugs. I’m not sure if they were fruit flies or what they were. The curtain had a nasty brown stain on it, on one side of the mirror the light was not working, and the bulb was out in the bathroom where the toilet and shower was, only one elevator working. Pool water slimy

Front desk staff and breakfast staff were phenomenal so friendly and helpful. Hotel location was good. Room was big and clean. Pool was very dirty and discolored water so we didn’t swim in it.