ホテル ド トワラス(Hotel de Toiras)

町で最高のロケーションにある豪華なホテルです。港を見下ろす素敵で広々とした部屋に泊まり、受付のスタッフは素晴らしかったのですが、5つ星の基準と宿泊料金を考えると、サービス、食事、ハウスキーピングは期待外れだと感じました。私は考えなしにレビューを書くような人間ではありません。滞在中に3、4回フィードバックしましたが、改善されませんでした。スタッフが不足していると言われましたが、料金が高止まりしているのに言い訳にはなりません。詳細: ハウスキーピング: 毎日水を補充してくれて素晴らしかった。ミニバーのソフトドリンクは無料で提供。バスタオルとハンドタオルは1人1枚提供され、ターンダウンサービスで交換されなかった。5泊の間、ベッドリネンはまったく交換されなかった。シンク、床、シャワーのドアはまったく掃除されていなかった。シャワーキャップは外され、2回リクエストしたにもかかわらず交換されなかった。部屋にはケトルがあったが、コーヒーや紅茶はなかった。WiFiは機能しなかった。部屋の清掃は午後遅く(午後4時か5時頃)まで行われなかった。サービス: 非常に行き当たりばったりでプロフェッショナルではなかった。外に座って人々を眺めるのは楽しいが、スタッフはいなかった。注文するためにバーに行き、飲み物が来るまで 15 分ほど待たなければなりませんでした。朝食の食べ物は明らかに期待外れで、たとえばトマトはありませんでした。ある日はナチュラル ヨーグルトがありませんでした。カフェ クリームを注文しましたが、ブラック コーヒーが届きました。本当にひどいオムレツは焼きすぎて、お皿の上で巻かれていました。付け合わせはありません。フルーツ サラダはつまらないものでした。がっかりしました。想像力と細心の注意を払えば、ここは本当に素晴らしい場所になるかもしれませんが、残念ながらまだ現実にはなっていません。

I had a fabulous time at Hotel de Toiras during our stay in May. The hotel is charming, and the staff were very attentive and accommodating throughout our three night stay. If you're a seafood lover, I would recommend the risotto on the menu at the restaurant. The rooms in this hotel are particularly beautiful and you can tell that a huge amount of thought has gone into the decoration and curation of the interiors and design, which adds to the overall experience. This, plus the location and good weather, meant that we had an idyllic stay in Ile de Re.

I came for a three night stay and we were so well looked after. Every detail has been taken care of and the rooms are fantastic. The service from everyone at the hotel was brilliant, and I would love to come back again with my family. The breakfast was a real highlight for me.

I came with a group of writers and we had an amazing time at Hotel de Toiras in May, the hotel is so lovely and we were looked after so well. The rooms are beautiful and the staff are so warm and welcoming. Overall had a brillant time and I am desperate to come stay again!

A wonderful New Year’s Eve stay. We were very well looked after. Lovely ambience. Attention to detail in all matters. The room with a view of the harbour was gorgeous. We enjoyed our stay immensely - a very good place to celebrate New Year’s Eve!

The location of this hotel is unbeatable, a wonderful view of the cobblestone seafront and the marina; we were lucky to have a bedroom with three front and two side windows overlooking this beautiful vista, the hotel is small enough to make you feel like a special guest and the level of luxury is understated and refined; service is relaxed and friendly, overall a lovely experience, especially sitting outside the front of the hotel on the luxurious sofas, watching the world walk by

Fabulously located and beautifully designed hotel. The views from the bedroom windows over the port were wonderful. the hotel kindly park your car for you. For me, the best hotel on the Island. Thank you

Best hotel stay experience ever, hotel service is more than excellent. Food/Drink provided are also the best quality.The location is fantastic and the views on the St Martin de Re harbour from our room were breath taking. The attention to every detail from the quality of the interior decoration to the standard of breakfast are exceptional. The staff will book restaurant/daily activity/etc and will do their best to meet the guest expectation. Congratulation. Well done.

The hotel is lovely, perfectly situated with great staff. Our bedroom was beautifully decorated and extremely comfortable on the first floor overlooking the harbour. Valet parking was very efficient . We stayed just two nights but wish it had been longer.