We found an insect crawling on our bed. So, naturally, we were concerned and presented the pictures and video to the front desk. After calling her manager, they offered to reimburse our stay and allow us to check out of the hotel, which we did. They gave us an email address at another hotel and instructed us to email our banking info for a refund. We did. However, after the day passed I suspected something was not right since there was no refund confirmation. I reached out to them again. An employee responded that they had nothing to do with Hotel Glanum. I reached out to *********** for help. I also sent another email addressed specifically to the manager. Hotel Glanum proceeded to lie to *********** about what had transpired, saying it was a spider and that our room had been upgraded after the incident as a gesture of goodwill. There was never a mention of an upgrade. And our pictures clear show that it was definitely not a spider. They refuse to refund our stay as was promised.
自動翻訳