ハスティンズ リゾート コーンウォール(Hustyns Resort Cornwall)

Would visit again

On arrival the heating and hot water did not work. We had two under 2’s with us so not ideal. There is no reception in the lodge for phones so had to go to reception in the hotel to report issues. There are numerous different telephone numbers to try. The next day when I had signal I tried again. This time someone got back to me after leaving a message. She said they will send someone to sort it out. She called me back an hour later saying that something had tripped the heating/water and it was now working. On arriving back to the lodge in the evening it had tripped again. We had to reset the boiler every 30 minutes during our stay. Some of our party took to showering in the pool showers in the hotel to ensure they had hot water throughout the shower. The downstairs double shower leaks like crazy from on of the shower heads. The upstairs bathroom toilet was covered in feaces on the outside of the toilet going down to the floor. The glasses and cutlery were very dirty and there was a large greasy cobweb hanging off one of the kitchen doors. Photo attached. This is our third and final stay at Jasmine Lodge. Will defo not be back!

Amazing service.. Having booked and losing my father a few days before travel. I can not recommend the staff for their caring empathic approach throughout. The whole experience was amazing. The location is good, the facilities look amazing and clean

I had a lovely stay with my family at lodge 21. The staff on reception during my stay were lovely. Spa facilities were fantastic. My only qualm were that spa trea**ents ( massage etc) were not running but my whole stay was fantastic and idyllic. Would visit again. 5/5

We knew before we went that the restaurant was closed so no hot food, however, the room and en-suite were decent and large. The pool looked lovely, staff helpful and a very reasonable price. The grounds were in need of more care but it was early in the year and the camellias looked lovely!

Half of the facilities were not open. We were told it was due to them hosting a ball for fox hunters. Had we have known that such things go on here, we obviously would not have booked. It was rowdy, noisy and breakfast the next morning was awful as most things were unavailable. We were clearly treated differently. We will not be back and cannot recommend this place.

The lodges/houses for rent are absolutely massive (bigger than our house!). So much space. We had 3 bedrooms and 3 bathrooms. Sauna and jacuzzi bath in main bedroom. Spotlessly clean. Comfortable beds, pillows, linen, plenty of towels. Lovely enclosed garden. Outdoor area when the weather permits. Very friendly and helpful staff. Wonderful swimming pool, sauna, steam room, jacuzzi. Great location for walks, beaches, camel trail, etc. etc. etc. Although we had an issue with our hob and oven, they were very quick to try and fix it and offer an alternative appliance.

Bought a wowcher deal weeks ago for a friend's Birthday including DBB so we could use spa and eat without leaving the hotel as only have from 3pm to 11am following morning. 3 days before travel hotel emailed to say the restaurant was closed and I would get the £30 food element I had paid back to spend in the bar! Apparently they have known for weeks kitchen would be closed. Poor customer service, communication and understanding of inconvenience caused. To book direct was £25 cheaper than what I was being offered. Complete Shambles causing my whole day finding uitable alternative accommodation.

£15pp for a swim only. For this price you’d be expecting something special, however it was not. Your local leisure centre has equal facilities for half the price. A luke-warm jacuzzi, water fountain not in working condition. Despite being drastically overpriced for the area the staff were friendly and it was clean. Places like the point at polzeath are half the price and equally good.