ホテルからの返信: Thank you for sharing your feedback. We’re glad you loved the pool, and we appreciate you highlighting the areas that need attention. I’m very sorry for the issues you experienced with the hallway carpet, cistern, jug, kitchen items, and missing ironing board. This is not the standard we aim to provide, and we’ll be addressing each point with our team to prevent it happening again. Thank you for staying with us, and we hope to welcome you back for a much smoother experience.Regards,Front Office Supervisor
ホテルからの返信: Thank you so much for the fantastic feedback!Regards,Front Office Supervisor
Woaixiaoxiaoyu
2ベッドルームラグーンアパートメント
宿泊時期: 2024年7月
ファミリー
9件の口コミ
10/10
とても素晴らしい
投稿日: 2024年9月2日
冬ですが、ここの環境は美しく、静かで、料理もでき、子供たちはとても満足しています。
原文を表示Googleによる翻訳
shriyanssh
ゲストルーム
宿泊時期: 2026年4月
友人同士
2件の口コミ
8.0/10
とても良い
投稿日: 2026年5月18日
It was a good experience. The property is really nice with a few activities to do.
翻訳
ホテルからの返信: Thank you so much for your helpful feedback!Regards,Front Office Supervisor
ゲスト
ゲストルーム
宿泊時期: 2026年7月
夫婦・カップル
1件の口コミ
9.5/10
素晴らしい
投稿日: 2026年8月16日
A wonderful experience! 🌟
The hotel is absolutely amazing! From the moment we arrived, we were warmly welcomed and received excellent service. The hotel is beautiful, comfortable, clean, and very well maintained. Our room was spotless and everything was prepared with great care to make our stay enjoyable.
The location is also great, and the staff were very friendly, helpful, and attentive throughout our stay. It was definitely an experience that exceeded our expectations.
I highly recommend this hotel and would definitely stay here again! ❤️
翻訳
Tourist Jenny
2ベッドルームラグーンアパートメント
宿泊時期: 2026年7月
ファミリー
15件の口コミ
2.0/10
投稿日: 2026年8月11日
Lost high-value item after check-out.
Housekeeping and management were unable to recover it. Police report filed. Be extremely cautious with your valuables in room.
翻訳
ホテルからの返信: We are happy to do all we can to assist you with your issue. Please contact us at your earliest convenience if necessary.Regards,Front Office Supervisor
ゲスト
ゲストルーム
宿泊時期: 2026年6月
夫婦・カップル
1件の口コミ
10/10
とても素晴らしい
投稿日: 2026年7月17日
Great location, excellent customer service, all together a great place to stay, I recommend this place, 5 stars for me 😀
翻訳
ホテルからの返信: Hi there, thank you for your great review.We are so thrilled to know you enjoyed your stay here at Oaks Pacific Blue Resort!We look forward to welcoming you back again in the near future for another great stay.The oaks Team.
Peter J_12
1ベッドルームラグーンアパートメント
宿泊時期: 2026年5月
夫婦・カップル
1件の口コミ
9.0/10
非常に良い
投稿日: 2026年6月27日
Everything exceeded expectations, with a convenient location near local shops and tenpin bowling. However, the air conditioning was insufficiently warm with low fan speed, and the plantation shutters were outdated, with some not closing properly. When I explained this to the reception staff, they were very apologetic. Overall, I would highly recommend staying here—an absolutely fantastic place.
翻訳
ホテルからの返信: Thank you for your wonderful feedback! We're delighted you enjoyed our convenient location and had such a positive overall stay. We sincerely appreciate you highlighting the issues with the air conditioning and plantation shutters, and we’re glad our reception team could assist you during your visit. Your comments are invaluable, and we’ll be addressing these areas to improve our guests’ comfort. We truly appreciate your recommendation and look forward to welcoming you back again soon!Regards,Front Office Supervisor
ゲスト
ゲストルーム
宿泊時期: 2025年11月
一人旅
2件の口コミ
9.5/10
素晴らしい
投稿日: 2025年12月25日
Pros- reception staff are nice and welcoming. Place is clean. Plenty of tea n coffee in the room. Unfortunately it was a bit cold for me to swim in the lagoon but there are a few warm but small spas to have a dip in. There is also a steam room and a restaurant(expensive)
Cons- the room did not have a wall socket next to the bed, it was located on the opposite side of the bed. So had to sit on the chair to charge and use my phone. Then had to leave it on charge there while i slept and then get out of bed to go pick get the phone once charged which can disturb your sleep a bit. The restaurant there has nice food but is expensive, the parmi was $38 and $6 for the drink
翻訳
ホテルからの返信: Thank you for your feedback. We’re glad you enjoyed the cleanliness, amenities, and welcoming reception team. We appreciate your comments regarding room socket placement and restaurant pricing, and will review these for future improvements. We hope to welcome you back for an even better experience.Regards,Front Office Supervisor
joy sexton
ゲストルーム
宿泊時期: 2026年4月
夫婦・カップル
15件の口コミ
10/10
とても素晴らしい
投稿日: 2026年6月4日
This place had everything the pool was cold but it is winter... the spa was great. The room was spacious and very comfortable
翻訳
ホテルからの返信: Thank you for your great feedback. We look forward to your next visit!Regards,Front Office Supervisor
Eddy Zhu
スイムアウトスタジオルーム
宿泊時期: 2026年3月
ファミリー
6件の口コミ
10/10
とても素晴らしい
投稿日: 2026年4月9日
Kids will love it!☺️
翻訳
ホテルからの返信: Thank you for your great feedback!Regards,Front Office Supervisor
Saad M01
1 Bedroom Swimout Apartment
宿泊時期: 2025年10月
夫婦・カップル
1件の口コミ
9.0/10
非常に良い
投稿日: 2025年11月28日
It’s a fantastic place to stay as a couple or a family. Kids would love this place. It’s a place just to relax and you won’t need to bother to roaming around anything. It’s next to Town centre all food/ grocery options are minutes drive away. Just need to do pest control service as have seen plenty of cockroaches especially next to the bar.
翻訳
ホテルからの返信: Thank you for sharing your feedback! We’re delighted to hear you enjoyed the relaxing atmosphere and convenient location. We appreciate your note regarding pest control and will address this promptly to ensure a better experience for all guests. We look forward to welcoming you again,Regards,Front Office Supervisor
Kayla Hubbard
ゲストルーム
宿泊時期: 2026年3月
夫婦・カップル
11件の口コミ
9.5/10
素晴らしい
投稿日: 2026年4月28日
Room was nice and had everything you need in it including kitchenette. Receptionist could’ve been a bit nicer and the location isn’t the most accessible but good nevertheless. Pool etc is nice.
翻訳
ホテルからの返信: Thank you for your feedback. We’re pleased to hear you enjoyed the room and found it well‑equipped, including the kitchenette and pool facilities. We’re sorry to hear your experience at reception didn’t meet expectations and appreciate you raising this, as we will follow it up with the team. We also note your comments regarding location accessibility and thank you for taking the time to share your experience.Regards,Front Office Supervisor
ゲスト
ゲストルーム
宿泊時期: 2025年9月
ファミリー
1件の口コミ
3.0/10
投稿日: 2025年10月3日
i had my 37yrs bday celebrated but not satisfy with my stay. coffee stain on the bedside table covered by the phone, cockroach was found near bathroom and bar table and used coffee bag from last guests, shower gel and hair conditioner were empty since we checked in till out, which i did inform the front desk but not fixed, luckily i bring my own!
shower room water is leaking pretty bad and gym facilities partly out of order. spa we went wasn't bubble up, partner and I wasn't very happy with the service we got.
翻訳
ホテルからの返信: Thank you for sharing your experience, and happy belated birthday. We're truly sorry to hear that your stay did not meet expectations, especially on such a special occasion. Your concerns have been noted and shared with our team for immediate follow-up. We appreciate your feedback and hope to provide a much better experience in the futureRegards,Front Office Supervisor
ゲスト
3 Bedroom Private Plunge Pool
宿泊時期: 2026年5月
ファミリー
3件の口コミ
10/10
とても素晴らしい
投稿日: 2026年7月3日
Amazing place, best for kids in summary. Will come here again.
翻訳
ホテルからの返信: Thank you for your lovely review!We look forward to welcoming you back for another great getaway!The Oaks Team.