ジ イン アット ソリチュード(The Inn at Solitude)

Beautiful location. You can walk right out to the bottom of the ski lift. Amazing service! They need new sheets and towels- they were worn and rough. Food at this resort is not great, and is expensive. The skiing, however, is wonderful! Hardly ever a line to wait in for a lift!

Very helpful staff. Greta location short walk to ski lifts. Old elevator system with one out of service. A few restaurants in area. Shuttle to Brighton was very busy with long waits.

Really friendly and helpful staff. Ski vacations in the Cottonwood Canyons can require some flexibility when big week long storms roll in. We were fortunate to have 60+ inches arrive during our stay, but that amount of snow can tax the operations and staff. Despite the challenging conditions and road closures, the staff at the inn were reliably accommodating and always brought a smile and great attitude to all of the interactions we experienced.

Great location and the staff were all so attentive and provided great customer service

Sydney was phenomenal helping us set up our trip. She explained proximity to slopes, ski storage and restaurants. I wish every hotel had such a valued employee to explain details. She is just amazing and was so helpful. Looking forward to our trip!

No room service during our stay. Had to ask for towels, TP, soap, shampoo.

Our group stayed at The Inn at Solitude in two rooms on Saturday July 29. There were three issues. 1) We were told on arrival that the rooms were not air conditioned. It was a very hot day and the rooms did not get to a comfortable temperature until the middle of the night. 2)There was a very large and noisy party (wedding group?) right outside our windows. Since the windows needed to be open, their very loud reveling sounded like it was, well, right outside our window. They didn’t break up until after 2 am and were not asked to hold it down by the hotel. 3)Upon arrival I accepted the fees for a valet service because the parking lot is some distance from the hotel. I was told to wait by the cars. No one showed up to help with the luggage or parking. The front desk said he told me to bring the keys to the desk, but he had told me to wait at the cars. I hauled the luggage and parked the cars myself. The restaurant in the building was really good for breakfast. The ski area is pleasant in the summer and apparently it is a great place to party into the night. The rooms were large, clean and nice. Plan your trip when it isn’t hot, plan on parking your own cars and carrying your luggage for some distance, and maybe join the party.

Mixed emotions. I will say it snowed the entire time we were there and the plows could not keep up with the snow. Also this is not really ski in/ski out. There is a short hike that involve walking up a snowbank to get to lifts. The place is a little rundown, the rooms are small but you go there to ski, not stay in room. The ski lockers are helpful. The front desk people are very helpful and pleasant. Try to accommodate all your needs. Definitely do the valet parking. They cleaned all the snow off the car which was incredible work during the intense snow.

The vent in our room sounds like a pa system speaker blasting us with voices and laughter from another room or area of the hotel. The lady at the front desk was already aware this was a problem since when I started to tell her about it she finished my sentence. There was no door on the bathroom and the curtain only extended 1/2 way to the floor and was not wide enough to close. When I complained and requested a 1/3 refund upon checking out, they offered to give me a credit of less than 1/3 to be used on a future visit to Solitude. I have no plans to go back there and they have refused a refund.