ホーム 2 スイーツ バイ ヒルトン サン アンジェロ(Home2 Suites by Hilton San Angelo)

Staff was amazing and super friendly. Hotel itself was a bit run down. The size of our room was great. The cleanliness in the room could have been better. The couch and chair for the desk had several stains on them. The silverware in the drawer had food on it and there were crumbs in the kitchen drawers. I ended up running to the store to buy my.own cleaner and wiping everything down. Hot tub was also not working, when I asked about it the staff said it "should" be working. I usually love Home 2 Suites and stay in them often, but I would not go back to the San Angelo location.

The room was not clean whatsoever. Thankfully I bought Clorox wipes and wiped everything down. The wipes were black after wiping down the counters and toilet seat. This is the dirtiest hotel I’ve ever stayed in. For a Hilton I was really surprised at the level of uncleanliness and I was highly disappointed.

The room was fine. Basic, nothing special. The breakfast was poor. Very limited options and what was available wasn’t great. Staff wasn’t rude but also not super friendly or welcoming. Just an average stay, but likely won’t be returning.

Wonderful place to stay. Beautiful room, great staff. Clean property. One thing to improve, the laundry situation. Machines only use coins, no coins at front desk and no coin machine on the premises. Very inconvenient.

The room was very nice. The staff was very courteous. The beds were very comfortable . The big issue we has was the people above us were very noisy late into the night. The floors allowed sound to travel easily through.It didn't make for a great nights sleep. The other, little thing, was the there was no cord on the phone so we couldn't call the front desk!

It was a great experience first time stay with home 2 Hilton We will be coming back a lot

I booked & paid using my ********** app. When we arrived, check in was smooth. We go to our room only to find that it was never cleaned! It was filthy. So we go back down and tell her and she assigns us a different room and it was clean. Breakfast was okay but for the price, could’ve been better. Service was great, room was comfortable. My only issue was I was charged an extra night on my card that I used for incidentals. I noticed it on my credit card statement and called them immediately only for them to be in denial of it. I called back a few days later to speak to a manager but was told they were unavailable and assured me they would return my call, I've been waiting 6 weeks now. So, please be aware of your room charges. You will lose money and not have it refunded.

Overall, accommodations were good. We asked in advance for 1st floor, that didn't happen. Could easily hear people above us walking around. One of two TV remotes were missing. Alarm clock didn't work, along with shower and microwave surface lights. Also missing was do not disturb placard. Breakfast didn't seem to open on time

A great stay. However we were unable to get an early check in which would have helped tremendously. We were told the place was short staffed. Too bad 1 lady going 3 jobs. She did her best. Stay was nice.