Hotel Emma at Pearl on the Riverwalk

Excellent service and charming/unique hotel. Enjoyed dinner at supper and time at the pool. Good location to explore pearl, river walk, Alamo. Free coffee delivered to room and in lobby, which was amazing. Lots of complimentary waters around the hotel all day.

Exceptional service - every one of their staff are polite and willing to spend time to share with you what they have to offer and how to enhance your experience ( the bar at Supper have the best spicy margaritas and an incredible team behind the bar )

Hotel Emma distinguishes itself as a mixture of historic charm and modern comfort, with many guests admiring the hotel's sophisticated atmosphere. The people at the valet, bellhops and reception are very friendly, especially Amy, the lady who checked us in. Our immaculate Landmark Double Queen room with a spectacular view of the Pearl grounds was extremely comfortable as was the bed with crisp white linens and fabulous pillows. Spacious bathroom and a very spacious shower with toiletries provided. Our son was married at Hotel Emma during our stay. The staff (bartenders, waiters, and waitresses) for the wedding were wonderful. Complements to the chef, our guest’s main course was Espresso Rubbed Filet Mignon, which was followed by dessert, the Goat Cheesecake with Passion Fruit was amazing. The pastry chef also made the wedding cake, which was beautifully done and delicious. We had a first-class wedding at Hotel Emma! I highly recommend you stay at this hotel, and I am sure that you will never regret it. Worth every penny!!!!

Top of the line experience in every way...you want the best? Go to Hotel Emma! From food to asthetics, from comfort of the bed to the things to do around the hotel - top of the line! But above all? SERVICE! You will not get a better group of people ready to serve you anywhere...incredible. Want to be pampered? Stay at the Hotel Emma! Best Stay Ever!!

I’ve been here multiple times and this was just not a good experience one the valet was super slow when arriving, and on top of that when leaving, they were too busy all talking to one another to realize that I guess was in need of their car. I ended up getting in on my own only to find my lights were never turns off, when I asked why my lights were on the valet, simply said I’m not sure I didn’t get it …. I won’t be back.

Some of the best customer service I’ve ever experienced at a hotel. The hotel and surrounding property are really great. Rates are reasonable as well and the food was pretty good too. If you are going to San Antonio, I strongly recommend this hotel.