ホテル ヴィラ メルセデス(Hoteles Villa Mercedes San Cristobal)

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.

LA HABITACION ME LA CAMBIARON, NO FUE LO QUE RESERVE Y PAGUE ANTICIPADAMENTE, Y OFRECEN SERVICIO DE INTERNET WI-FI, PERO LA REALIDAD ES QUE NO FUNCIONA EN LAS HABITACIONES, CASI ME CORREN DEL TRABAJO PORQUE NUNCA ME PUDIERON OFRECER EL SERVICIO. TUVE QUE UTILIZAR MIS DATOS $$$.

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)

Staff rocks, friendly and helpful and knowledgeable

It was great gracias

Great hotel

El hotel esta bien, esta limpio y amplias habitaciones, cama cómoda y un buen desayuno (no incluido). Lo único que no me agradó fue que al final me di cuenta de que no nos habían aplicado el estatus VIP de ******* y no nos dieron solución; también las llaves de las habitaciones se desprogramaron los 3 días que estuvimos, en las 3 habitaciones ya que íbamos en grupo. En general está bien el hotel, para ir al centro de tiene que ir en taxi ya que no está muy cerca para ir caminando pero para descansar está bien.