I just checked out of the Marriott Marquis San Diego Marina after a two-night stay, and it was hands down the worst hotel experience I have ever had, largely due to a highly unprofessional front desk staff member named Ashley. When we checked in, Ashley told us we would be charged for parking but completely failed to activate the garage access on our room keys. We were trapped at the exit and had to go all the way back to the front desk to fix her ridiculous mistake, which caused a massive delay and almost made us miss a very important meeting. Furthermore, we had a $48 hotel credit for our stay, but Ashley only casually mentioned we could use it at certain hotel venues after she had already fully processed our checkout. She completely failed to warn us beforehand that the credit becomes void once you check out, causing us to miss out on using it because she didn't explain things clearly. On top of the frustrating service, the room was incredibly small and lacked basic toiletries like a toothbrush. To make matters worse, the glass on our specifically booked "view room" was absolutely filthy, completely ruining the scenery. If you don't want to have your trip derailed by staff incompetence and poor room conditions, I highly recommend avoiding this hotel.
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