I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.
出張のために5泊しました。私は認めます、Torrey Pinesゴルフコースに近接しているため、ホテルがそれよりも幻想的になると期待しました。それは幻想的ではなかったが、それは素晴らしい場所にある非常に堅実で素敵なホテルでした!「絶好のロケーション」と言うと、海のすぐにあるゴルフ場で、それだけのことを指している!敷地は美しく、静か。勝てない!レストランややるべきことがたくさんある場所を探しているなら、ここはあなたの場所ではありません。私はゴルフをしないので、物事のその側に話すことはできません。私は自然の中で散歩を楽しんでいます、そしてその目的のために、ホテルのTorrey Pines State Parkへの近さは素晴らしいです。公園のトレイルの入り口まで歩いて1マイルもかからなかった。私は仕事のためにそこにいたので、探検する時間がもっとあってほしいのですが、私がしたほんの少しだけさわやかでした。トレイルはマークが良く、フロントデスクはあなたが尋ねるならば印刷された地図をあなたに与えます。フィットネスセンターからマイナーな肩のしわが1つ来ました。ホテルの広さにしては結構狭いです。3台のトレッドミルで、そのうち2台が故障、楕円形4台、バイク2台。フリーウェイトも多種多様で、マルチマシンも1台ありました。ウォータークーラーはありません。現役軍人が多く含まれていた会議のために、午前中はスペースがプレミアムだったと想像できます。景色を生かしたアップグレードされた施設を見たいと思います!レストランは使わなかった、しかし、会議が提供した昼食とカクテルの時間はとても良かったです。ロビーにはスターバックスドリンクを醸造するコーヒーショップがあり、さまざまなペストリーやボトル入りの飲み物もあります。私の部屋はかなり広く、必要なものはすべて揃っていました。ベッドは私が寝た中で最も快適だった1つでした。シャワーは広く、水圧も良く、バスルームは間違いなくほとんどのホテルのお風呂よりも広かったです。
I’ve stayed at this hotel several times while visiting family in the area. Decent hotels aren’t easy to find in this area. This place was the best I could find for a somewhat reasonable rate. This time around I stayed for three nights and noticed how it’s gotten far too dirty to be acceptable. The bed and linens were fine but the couch needed a serious cleaning. The carpet was vacuumed but it desperately needed a good steam cleaning. The hotel manager really should take a look in the rooms from time to time to make sure dirt and stains are being cleaned. There was cockroach on the bathroom floor on one of my midnight bathroom visits. I wore sandals from then on while in the room. I realize cockroaches can be anywhere but it was still a little alarming. The parking lot can be just plain ridiculous at times. The lot behind the hotel backs right up to a homeless encampment so I didn’t feel comfortable parking back there. The front parking lot gets inundated from customers going to the Inn N Out burger drive thru next door from late afternoon until well into the evening. The endless stream of cars block the parking spaces so it’s extremely difficult to park at this time of day. Three nights cost $710 for just one person! That’s far too much money for the reasons listed above! I won’t be back if things don’t improve. On a positive note, the front entrance staff was great. They were all very warm and welcoming! The bed and pillows were very comfortable. They also have breakfast which was fine and good coffee which was appreciated!
ここ数年、最近Best Western Hotelの滞在から得た最高の経験。このロケーションのすべてのスタッフに感謝します。フロントチェックインのエドガーはとても丁寧で、カスタマーサービス志向でした。ハウスキーピングは素晴らしく、私たちが部屋に何をしたいのか正確に尋ねました。朝食は素晴らしかったので、滞在中は2人のサーバーです。
Hotel location was really bad, far from downtown major cities, so every time you go out need a taxi, no restaurant in walking distance. Room was too small no fridge no microwave, no coffee pot. Building was new and staffs were helpful but due to the location i don't recommend.
I booked this hotel for 5 days through Priceline. When I checked in, I asked for a first floor room because I have a heavy bag and did not want to carry it up the stairs because I did not see an elevator. When I got in the room, the whole room was very filthy. The ceiling in the bedroom area had mold approximately two feet diameter. I checked the bathroom and the ceiling was molded also approximately a foot in diameter. The whole room was just filthy. I went back to the front desk and told the person working that the room she gave me was filthy. She gave me an attitude telling me, “Well, you’re the one who wanted the first floor!” Apparently, it’s my fault for asking for a room on the first floor and that it had mold. So, she gave me the second floor room. Since it’s the second floor, there’s no third floor, there was no mold on the ceiling. It was a little late and I just decided to stay. In the middle of the night, I saw a couple of roaches in the bathroom area. I ignored it because it’s was too late to find another hotel and I used my money for Knights Inn. The next day, I was out and about so I wasn’t in the room all day. I got back, I saw roaches again. Then I got curious and checked the pillows. I removed the pillow cases and the pillows are yellowish brown from not being washed and dried out bodily fluids or whatever it was. Since it was late, I have decided that I will check out the next morning and just ask for the refund for the rest of the days I won’t be staying. The next day, I asked to check out and told the person why I’m checking out early. It’s the same person who gave me the attitude the day I checked in. I asked to get a refund but she refused and told me I had to get it from the third party where I reserved it from. I told them that I called Priceline and that Priceline told me that they have to refund it to me since the money was already given to them. She told me she can’t do anything. I am currently reporting them to State Health Services and reporting them to their company. The hotel is a health hazard. Do not stay.