Right next to the reception, and directly below some of the apartments there is a restaurant that has live events on Saturday evenings with loud music, DJ with microphone and people dancing, cheering, clapping etc (basically like in a club/disco). We had the bedroom directly above this restaurant so we could hear everything and feel the vibrations when we put the head on the pillow. There is no reception after 7 PM but they have an emergency number that we contacted on WhatsApp to sort this out. The hotel declined all responsibility and said they can't do anything, and when I asked why they rented directly above the restaurant/disco they were rood and condescending. The party in the restaurant kept going till 3 AM when it ended up with a fight between customers right outside, below our window and next to the parking spaces for the hotel guests! When checking out we complained about the parties and the attitude of the person responding to the emergency numbers, and it turns out that they knew about the parties, and they described it as some noise and it would be a little later in the evening. There was nothing they could do except apologize, but I wonder why didn't they make any complaints for the noise to the police to ensure the comfort of their customers or at least contact the restaurant to stop at a decent hour (especially since this is a restaurant they are recommending when you check-in and on the information in the room). Surely there were solutions so that we could have been able to sleep in the room we paid to sleep in, but apparently they did not care.
素晴らしい
51レビュー