The hotel itself is beautiful. The staff is okay. Front desk isnt so friendly, except for one lady who helped us get parking—which leads to my problem with the hotel, they charge a $30 fee a night for parking at their garage but heres the catch, theres no guarantee for parking and its literally one floor so they know it wont accomodate the whole hotel. This is a major inconvenience and a hassle because now theyre overbooking the garage fully knowing it doesnt have the capacity for the residents of the hotel. On top of that, we were just lucky enough to be able to park on the side street which doesnt make my car feel safe, we're literally downtown. Please fix your parking structure and be transparent with the residents, we were one of many who complained and asked for refunds from the hotel.
自動翻訳