ハイアット プレイス サンファン シティセンター(San Juan City Center Hyatt Place)

酒店很貴，我們訂的時候差不多3000人民幣一晚。打掃房間很敷衍，有一天叫了服務員幾回都沒人打掃衞生。早餐很差，和國內五星差了幾個級別，早餐也就國內三星快捷酒店的水平。空調外機是在室內的，非常吵，需要關了一晚上才能睡覺。非常一般的住宿體驗。不要被凱悦這個品牌給矇蔽了雙眼。

這家酒店問題真的很大。1. 酒店房間內很潮濕，不如前一晚同價位酒店。2. 晚上去大堂吧枱調酒師態度很差，不願意與我們溝通，和一旁的人聊天二十分鐘也不給我們點單，催促幾次無效後我們選擇離開去別家喝酒。3. 連續住了兩晚，第一天保潔員在打掃房間後忘記關門。我們遊玩回房間時發現門是虛掩的，雖然我願意相信這是偶然現象，但這錯誤也太低級了！！沒丟東西是萬幸。總的來説這個酒店管理問題非常大，希望能好好改進不要壞了Hyatt的名聲。

The property was fine. The staff was great! Everyone was friendly and helpful. Very professional. When I return I will stay there again. The shuttle bus was a nice surprise.

At the time of check in they don't have me in the system have to wait for 1hr.Other than that is a walking distance from the T-Mobile area and very nice.

The beds feel great. Rooms are spacious complete with sitting area. Shower area is large. However the water pressure is low. Although that wasn’t a huge issue. Just be mindful. Also, pets stay at this hotel so you may see pet hair. I travel with wipes to wipe areas down especially the bathroom. Be prepared. That’s the reason for 4 stars with cleanliness.

Pool is amazing for kids, breakfast was great and included, dinner time menu not the best but a lot of options nearby. Shuttle to Old San Juan and TMobile district.

Housekeeping didn’t come to clean the room until it was my 3rd day there and I had to repeatedly ask for towels daily. Other than that, the stay was fine.

Our stay was ok. We had some issues. Parking was terrible. The hotel lot filled up because they had events going on. Asked the lady at the front desk and she told us to go park at the hotel accross the street. Treated us like we were stupid and annoying her. She was very rude. Then the next day that hotels staff was equally annoyed we parked in their lot after being told to. The beds and pillows were extremely uncomfortable. I never have issues but these beds were another level. Breakfast was alright and things did seem pretty clean.

The breakfast is so so, and it's quality was average. The food menu in the facility is very limited and quality of the food was poor.The front desk staff was great though. rooms were clean and the cleaning crew was great too.