ホテル サン ルイス ビーチ ハウス(Hotel San Luis Beach House)

Hotel is old and everything is broken. Worst service ever!

This hotel is located on the best beach of the island. It has a nice structure and a very good chef in the kitchen. Unfortunately it is a text book example of how NOT to run a hotel. The receptionist is just about the unfriendliest person on earth who does not know how to smile or great. The waiters at breakfast are permanently on the phone while buffet items run out or coffee cups are empty. The manager is non-existent, during our entire stay he was nowehre to be seen, does not answer the phone and does not read his whatsapp messages. When finally we got a hold of him we found out that he does not speak English at all. Unfortunately we also found out the hard way that most of the rooms seem to have problems with hot water meaning that for 2 days in a row we had to take cold showers until we insisted to change rooms. No one cared, no one took care of the issue and no one showed any sing of trying to compensate us. Not even a bottle of water we got, not even an apology. For the prices charged warm water must be "included" in the rate and not be an optional feature like we were told. Too bad, the location is amazing but staff and non - existent management make this place a really bad experience. Be warned if you go there, nobody cares and there is no hot water!

They claim to have laundry and they dont, they say to have small fridge and none are working, my Ac was not working properly and they dont care, location is far from the center wich has all food variety. Their Rest and bar has very short menu and low cuality.like 2 ppl from the staff ok the rest especially front desk wont solve any of your problems. Hotel has potential but Its like no one care, cant recomend it.

1 Very bad service in the reception for the check in and check out 2 Very bad quality in the towel that they borrow 3 Very bad clean services (room, Diner, beach chair)

Upon arrival, check in was suppose to be at 3pm. The hotel staff had us waiting 2 hours, we ended up checking in at 5pm. San Andres locals are not very friendly and lack customer service. The room's ac did not work properly and the bathroom door was broken. There's a restaurant in sight, the food is way overpriced. There are no other restaurants in the area leaving you no other option than to have to eat there, unless you grab a taxi to where all the restaurants are which is about a 20min car ride away from the village. Don't expect to be able to walk around and venture out of the hotel since there is nothing around. This is a place you may enjoy if you're looking to just relax in one spot at the beach and dont mind over paying for food.

I like 👍

We stayed 4 nights in an ocean view upper room. Staff were friendly and accomodating and restaurant dinner was very good. This is a wonderful place to be directly on the San Luis beach, walking distance to several restaurants and a convenience store. The hotel provides shaded chaise lounge chairs on beach, excellent beachfront bar service, and music. Special dinners and activities can be arranged. Hot water and wifi in the room were reliable.

La playa es espectacular, muy buen servicio, buenas habitaciones y buena comida. La pasamos delicioso

La playa espectacular, un sueño. Una excelente opción para los que quieren disfrutar de playa paraíso.