ザ ウェスティン コスメル(The Westin Cozumel)

Les chambres ont une vue fabuleuse sur mer. Elles sont neuves et plutôt bien entretenues mais certaines ont une odeur d’humidité. Dans l’ensemble c’est est un bon hôtel avec un personnel sympathique et efficace. Un bémol pour la réception avec un personnel mal aimable et pas efficace qui fait que nous ne sommes pas revenus dans cet hôtel cette année. Dommage.

This is my second stay at the Westin and we loved every moment. From the moment you arrive the staff are helpful and friendly! The property is kept clean at all times and is furnished with modern decor. I felt safe the entire time. It is the perfect place to enjoy a getaway!

I've never stayed in a hotel as poorly managed as this one. Nothing worked. Staff was rude. Food was mediocre at best. Trashcans full for days. Shocking Marriott allows this

It’s hard to review this stay because we really did enjoy it. The employees were great. Very friendly and nice. However, the rooftop pool was closed which we were not aware when booking. But that was also ok as the little cove in front of the hotel is quite nice. My biggest complain is the noise! At around 6:30am every morning there was dragging of furniture (presumably for cleaning) on the tile that sounded like it was happening right above us or next to us. We slept half the time we would have normally on a vacation. I wish there is something they could out under the furniture so we can’t hear the sound when it’s being dragged across the room.

We enjoyed our 3 day stay! We stayed here to celebrate my birthday . The inside is beautiful and clean! The staff is AMAZING! I would definitely recommend & come back to stay here.

The Westin is a beautiful property, and an easy spot for snorkeling. The only negative is the moldy, mildewy smell in the big lobby.

Very noisy!! Heard all morning noise from the top floor side rooms. Not worth the money.

List of issues experienced: Took two hours and 30mins Charged my credit card twice Food was not good Room was cold, no heater. I had to run the shower for heat Walls are super thin, could heat the neighbor all night Fridge does not work Store does not have a lighter Wifi is terrible, I was unable to get work done Moved to a different room, same nonsense but this time, smoke detector was hanging of the wall and had no battery in it. Sad property and sadden i wasted my money here...i cannot believe this is a Westin