フィエスタ アメリカーナ コスメル オール インクルーシブ(Fiesta Americana Cozumel Dive Resort)

このオールインクルーシブは完全に失望しました。さまざまなレストランやビュッフェでは、あらゆる種類の食べ物が当たり障りのないものでした。何も新鮮なものはないようでした。私たちはノンアルコール飲料だけを試しましたが、それらは平らで水薄でした。フレッシュジュースが入手できなかったか、フレッシュジュースの味がしませんでした。ソーダ飲料はフラットで、缶からの飲み物は提供されません。ビーチフロントエリアは、滞在中ずっと完全に閉鎖されていました。これはウェブサイトや予約前には明らかにされていませんでした。 また、子供連れには完全に家族向けではありません。 エレベーターはスタッフと共用ですが、動きが遅いです。 良かったのは景色です。 次回のコスメル旅行では、このホテルには滞在しません。

素晴らしくてフレンドリーなサービス。広々としたお部屋です。良質の食品。

The pool at this hotel needs to be shut down and deemed unsafe. Three of our family members cut their feet on all the broken tiles. The pool is literally falling apart and is dangerous. The swim up bar in the pool never even had a bartender. The food was below average compared to the other all inclusive resorts we have visited. The “beach” in front of the hotel is rocks and has caution tape all over because most of it has been shut down. This hotel needs a complete remodel. Take my advise and stay somewhere else, you will thank me later.

First off, 3 of our family members slashed their feet in the pool which is so dangerous with broken tiles it should not even be open until repaired. There was blood everywhere. Everyday there was a new pile of broken tiles from people whom weee swimming and finding them. The advertised “swim up bar” never had a bartender and you had to get out of the pool and go around the front to get a drink. The food was below average, and my son got food poisoning from their eggs. The front of the hotel by the ocean is all closed down and taped off. You can still snorkel there, but there is no beach. Honestly, I wanted to love this place. But, I would never go back or recommend it to anyone until they fix all these problems.

We felt this hotel offered a very average ‘4 star’ experience - from the rooms to the food. The property is beautiful but very dated. The entire beach area isn’t open; which just leaves you with the pool. It has potential but for sure wasn't offering that level of experience. It’s also a timeshare, so be prepared for the questions and invitations to join in a meeting to learn more.

We had an amazing vacation at Fiesta Americana. Rooms were beautiful with great views. Food was really good and the staff was very friendly and helpful. We will definitely come back!

Overall experience: average. The hotel doesn’t have service of any kind in the beach-front. The food is very average; not a single delicious dessert. The principal area for dinning you feel you are at the center of a lobby. No service elevator working, so you have to go in the elevator with luggage-being-brought-up. We stayed 6 nights occupying 3 rooms and when we asked to do the check-out at 13:30 instead on 12:00 we received a categorical: NO.

The pool is terrible. My son and many other people got injured due to a lack of maintenance. At least 5 people daily injured themselves.

Property has to do better with maintenance, pool looks old and the room was not entirely clean when we arrived. Staff is really nice and the food is great.