It's under renovation but everyone did their best at the hotel to make our stay comfortable.
It's generally quite clean, but it seems the shower wasn't cleaned very well or the same mop was used for the whole room. The shower floor had fluff remains or a little hair (not mine) every day.
Other than that, the rest of the bathroom was always clean which is important for me. The bed linen was fresh from the beginning and although the furniture isn't new, it was all that was needed and in decent state.
For a short stay it was perfect value for money an the staff service from reception, maintenance, and the drivers who take you around (it's hotel's courtesy!) made up for the little things that weren't perfect.
Service was impecable,I'm grateful.
It's quiet at night, the beds are comfortable, and the heating was working well.
Expect an older hotel, it's not sparkly new and fancy, but it's definitely covering 10% of all basic necessities.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a better guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kathy Xuan
スーペリア クイーンルーム
宿泊: 2023年11月
出張・ビジネス
123件の口コミ
4.7/5
素晴らしい
投稿: 2023年12月8日
Hardly to get hot water in the early morning time for shower!
翻訳
Yes my friend!
スーペリア クイーンルーム
宿泊: 2024年1月
カップル・夫婦での旅行
5件の口コミ
4.0/5
とても良い
投稿: 2024年2月23日
it was a comfortable stay at this property
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
ホテルからの返信: Thank you for you review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
ゲスト
スーペリア クイーンルーム
宿泊: 2023年4月
出張・ビジネス
19件の口コミ
4.0/5
とても良い
投稿: 2023年6月12日
酒店很好,適合出差入住
翻訳
Davidme
スーペリア クイーンルーム
宿泊: 2024年6月
出張・ビジネス
34件の口コミ
1.0/5
投稿: 2024年8月1日
wifi很差,早餐還行,設施很舊。
翻訳
ホテルからの返信: At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Windy
スーペリア クイーンルーム
宿泊: 2023年11月
出張・ビジネス
2件の口コミ
4.0/5
とても良い
投稿: 2024年1月1日
位置在舊金山的中部,離機場很近,機場巴士的時間不算太準。
有早餐,整體環境還好。
翻訳
ゲスト
スーペリアルーム(ダブルベッド2台)
宿泊: 2024年4月
出張・ビジネス
3件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月4日
好好好好好好
翻訳
ホテルからの返信: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.