ザ ウェスティン モンテレー ヴァッレ

外面比較方便，大商場

房間還行 地段不錯 服務非常糟糕 1.吃早飯的時候 我多次詢問咖啡 等了二十分鐘才拿給我 ；我是預付費的 退房時前台居然再次要我的信用卡 我問為什麼 他説因為刷卡被拒 我説我是預付費的 他才罷休。如果我沒文直接把卡給他 就重複扣費了。

頂樓泳池景觀超好

Room great conditions, staff not really. Slow service for In-room dining. And pretty bad service at the Reastaurant. Waiters always “busy” with no clients around.

Getting to the property, noticing a lambo dealer next to it along with Holsteins on the other side to the hotel is unmatched. Lobby is a masterpiece. 1. Unfortunately, since checking in, staff at reception Miguel Ramirez and Neivi (manager in charge according to them) they received me and checked me in with the most arrogant and undermining attitude and proceeded to give a room with the worst view to the roof of the mall and they very cute cables. 2. They were suppose to charge $200 for smoking odor fee , which I agreed but they instead charged $275. 3. I extended my stay 2 more nights, got my card requested by Miguel Ramirez and he confirmed it was added. Realized that was not true because coming down from the pool to my room they locked me out. Had to go down to the lobby, wet, half naked on swim trunks to see why I was locked out of my room. They made me wait for a new room, pack my stuff and move to a new room, after charging $275 as a smoking fee. Ridiculous and annoying things no one should ever have to go through at any Westin property. Miguel Ramirez & Neivy have a lot of room for improvement regarding how they treat the customers since the moment we for check in and through out the whole stay. If they dont enjoy what they do, they should let go as they are hurting the Westin brand. Would like to recognize the rest of the staff. Incredibly humble, sense of urgency, attention to detail; Oswaldo, Roberto, Rafael, Miguel from Rstaurant/rm service. Nayeli at the spa.

Everything was perfect about the hotel, it was always neat it had an amazing view.

We has some problema with the air conditioner, we Disney have shampoo and body wash until we call. And they refill it until next day, 😏

In general de stay was ok, we only use the room for sleep, rest... all the time we were outside, in the Mall, meeting some places at MTY. We like the location of the hotel, the access, place, building, etc..

Room was spacious, comfortable and clean. Staff throughout hotel was friendly. Breakfast buffet was vast with good quality food. Stay was overall excellent!