ミラマーレ ザ パレス ホテル(Miramare the Palace Resort)

Hotels staff in the valet parking and at the hotel reception were very friendly and nice. What happened to the restaurant and at the bar was another story. I can’t remember receiving such rude and unfriendly service anywhere since the trips to France and Russia. It was our second time in this hotel and definitely the last one. We don't give more chances.

Please note: I originally posted this review in June 2023. At the end I mention that I wrote to the Manager but had not had a reply. The manager did finally reply 2 months later. He had a lot of excuses as to why we had such a terrible experience. He then offered me a payment on the condition I take down my review. I think this speaks volumes as to why this is not a 5 star hotel. I also note that on their website they now indicate that there is a DJ every evening. At least they warn you that there is a loud thumping club-like a**osphere. Caveat emptor! My husband and I checked in on Saturday 10 June in the afternoon. We had a long and tiring drive and were looking forward to relaxing by the pool on a warm and not too hot afternoon. We were greeted by Lorenzo and taken to our room 105 where our luggage arrived very quickly. The room was clean and spacious and the balcony had a lovely view over the garden and sea. So far so good. We went down to the pool and my husband went for a walk. I was shown to a very comfortable sun bed with umbrella. I laid back and closed my eyes but the thump thump thump of the Ibiza-style club music with heavy bass and screaming intervals from a ‘singer’ made it impossible to sleep. I ordered a snack which was very nice but there is nowhere close to the bed to put the food, only at the end on a table. No place to set a drink next to you when you are stretched out because of the umbrella. My husband returned and said, ‘What is this horrible noise?’. It was the continuous thump thump thump which makes relaxing impossible. We finally left the sun beds and went to the room, took a shower and headed out to a fantastic dinner at Paolo e Barbara. We asked at the front desk when the ‘music’ would finish. We were told 2am when the DJ finished. At that point we hoped that closing the doors to the room would make it impossible to hear the music. We returned around 11. The ‘music’ was still going, very loud. Sadly the balcony doors only muffled the sound but the heavy bass made it seem like the drums were in the room. No earplugs could deal with the vibrations. Around 2 the music finally stopped and we were able to sleep. At 6:23 on Sunday morning we were awakened by an unbelievable sound. The club music had started up again at full volume! At first I could not believe it. I called the front desk and the man who answered said ‘It must be a car with its music on’. I replied that it was clearly the music system from the bar and could he please investigate. After about 10 minutes the music stopped but by that time we were both awake and could not go back to sleep. We are now exhausted. We had breakfast and departed for an invitational golf tournament at Circolo Golf degli Ulivi Sanremo. Before we left we spoke with Lucia at the front desk to complain about the early morning noise. She said it was a ‘mistake’ that the music was on a timer and it would not happen again. We were so tired, we both played terribly and just w

The hotel, particularly its pool area, was notably beautiful. However, we faced some issues, such as the poorly functioning AC on the second floor, though the family room's AC on the fourth floor worked perfectly. Disappointingly, no additional beds were allowed in the standard rooms, despite there being enough space. The locale was far from matching the hotel's quality - the nearby beach was simply unacceptable. A wave breaker prevented access to deeper waters, compelling us to spend most of our time at the hotel and its pool area. Another point of frustration was the hotel's practice of charging an €8 service fee every time an order was placed, even for a 50cl water bottle that was also priced at €8. This was not just expensive, but also felt rather miserly. The service quality was no better than any other 4 or 5-star hotel we've visited. Moreover, the €250 fee for poolside sun loungers - even if they did include a bottle of champagne - was embarrassing. To sum up, while the hotel was visually appealing, it felt out of place in Sanremo. For the same cost, one could enjoy 4-5 star accommodations on the French side where the beaches and surroundings are considerably superior.

Simply a luxurious hotel, beautiful service. attention to detail and wonderful breakfast. Immaculately clean and modern with decor. The staff were exceptionally attentive , helpful with places to visit and restaurants. Simona a waitress at the hotel who was kind caring and deserves a special thank you for her contribution to our holiday. We would love to return at some point with the rest of our family as Sanremo is a great town to visit.

I got upgrade which was very nice, when I tried to extend one more night the receptionist was very rude for no reason. Instead of giving me options that are available at ********** sh tried to increase the price by nearly 50 %. I went to ********** on my phone and booked same room at same price in less than 5 min.

My husband and I checked in on Saturday 10 June in the afternoon. We had a long and tiring drive and were looking forward to relaxing by the pool on a warm and not too hot afternoon. We were greeted by Lorenzo and taken to our room 105 where our luggage arrived very quickly. The room was clean and spacious and the balcony had a lovely view over the garden and sea. So far so good. We went down to the pool and my husband went for a walk. I was shown to a very comfortable sun bed with umbrella. I laid back and closed my eyes but the thump thump thump of the Ibiza-style club music with heavy bass and screaming intervals from a ‘singer’ made it impossible to sleep. I ordered a snack which was very nice but there is nowhere close to the bed to put the food, only at the end on a table. No place to set a drink next to you when you are stretched out because of the umbrella. My husband returned and said, ‘What is this horrible noise?’. It was the continuous thump thump thump which makes relaxing impossible. We finally left the sun beds and went to the room, took a shower and headed out to a fantastic dinner at Paolo e Barbara. We asked at the front desk when the ‘music’ would finish. We were told 2am when the DJ finished. At that point we hoped that closing the doors to the room would make it impossible to hear the music. We returned around 11. The ‘music’ was still going, very loud. Sadly the balcony doors only muffled the sound but the heavy bass made it seem like the drums were in the room. No earplugs could deal with the vibrations. Around 2 the music finally stopped and we were able to sleep. At 6:23 on Sunday morning we were awakened by an unbelievable sound. The club music had started up again at full volume! At first I could not believe it. I called the front desk and the man who answered said ‘It must be a car with its music on’. I replied that it was clearly the music system from the bar and could he please investigate. After about 10 minutes the music stopped but by that time we were both awake and could not go back to sleep. We are now exhausted. We had breakfast and departed for an invitational golf tournament at Circolo Golf degli Ulivi Sanremo. Before we left we spoke with Lucia at the front desk to complain about the early morning noise. She said it was a ‘mistake’ that the music was on a timer and it would not happen again. We were so tired, we both played terribly and just wanted to take a nap. We returned to the hotel at 7pm. Of course, the music was blaring away. We stopped again at the front desk and spoke with Vanessa. We explained that we have stayed in many 5 star hotels and that we have NEVER had to deal with this kind of disrespectful music. She said she would ask if it could be turned down some. We very strongly suggested that this was not the kind of experience advertised on the website ‘Our 50 rooms, all expertly renovated, are made to be lived in large spaces and with rich equipment, so tha

Excellent hotel, friendly helpful staff, impeccable cleanliness, good location

This hotel is exquisite. It’s minimalist style is breathtaking, the breakfast dining room is adorned in white murano glass sconces and chandeliers. It’s so relaxing. The breakfast buffet is gorgeous in its presentation and everything was delicious, there’s nothing lacking. The rooms are very clean and nice and there’s ample drawer and closet space. The bathrooms are heavenly and the soaps are super luxurious. It was our 4th visit to San Remo and we enjoyed every minute! The hotel has bicycles available and this is a FABULOUS amenity. We also spent the day at the hotel’s beach which was sooo convenient and delightful. I can’t rave enough about how warm and accommodating Elizabetta was to us. She made sure our stay was 100%perfect! ❣️

I just want to thank everyone at miramare for the most incredible trip. As soon as we reached San remo from nice we were treated with the best service the whole stay. Although the rooms were small and there was no restaurants in the hotel, the staff made it up by being incredibly kind and wonderful to be around. They helped plan every minute of our trip; where to visit what to eat there and everything we could do. Our trip wouldn’t have been the same without them. Elizabeth ,who still checks on us weeks after we left the hotel, always planned with us in the morning and even helped us book our next hotel. She was the sweetest and made sure our stay was perfect. We couldn’t thank her enough. Venessa the manager, assisted in us in every way we needed and was also helped us so much. The breakfast staff were also incredibly kind and made the food perfect. We will look forward to coming again! Thank you so much for everything! - Al jallaf family