カプレラ(Caprera)

Not a hotel but a family home with a very grumpy mum. Advertised has breakfast for £10 and was told rudely no your room only. Was allowed to park scooter after a lot of rudeness from landlady yet on *********** it said parking on site. Basil fawlty has more people skills then the owner.

1 week before our arrival we were told we were being moved from the Caprera we had booked to the lower grade Channel View Hotel nearby due to double-booking. However, we received no price reduction to reflect the lower grading. Disappointing, as looking at the web details for both hotels, there is a clear difference in quality (and that it without getting in to reviewing the Channel View Hotel, which is not relevant to this review).

We booked this hotel to stay as we were attending the Isle of Wight festival. In the description it says offsite parking available, however there was no parking anywhere, and when we asked the owner about availability she was extremely aggressive. We called the hotel to ask about leaving our bags and she was very blunt and said no and that we would have to pay an early rate of £30 if we wanted to arrive earlier than 3. We knocked on the door later to ask a question and there was no reply. We were also horrified to see a list of red rules and regulations on the front door which included not vomiting in the floor! When we called back she shouted at us and was extremely aggressive saying we had been wrong to call her at 9am and that we had called 6 times which was a complete fabrication. It was the worst experience I have ever had with a hotel and we did not stay as we were very uncomfortable about the experience we had.

(Photos only)