エクステンデット ステイ アメリカ スイーツ ソルト レイク シティ サンディ(Extended Stay America Suites - Salt Lake City - Sandy)

The breakfast did not live up to expectations. The bed was fairly small and slightly hard. This was not a bad experience but there seem to be plenty of other, possibly better options available.

We waited for a while to be checked in. Floor was dirty. Bathtub had hair from previous guest. Sink had beard hair trimming around it.

No public restroom for those on a long flight, or drive. Had to wait until we checked in. Nearly soiled myself. Placed us on the 2nd floor with ni elevator, and we could hear the women in the next room snoring most of the night. The heater did not work, it was 28 degrees outside. Smoking oder was present. Employees were smoking 25 feet from the front door, right next to the sign that said 150 feet.

Staff was amazing, very helpful & friendly. The cleanliness and condition of the room was sub par. There was garbage from the last occupants, the microwave wasn’t clean and the stove didn’t function properly.

I used ******* and hours in advance to reserve and pay for my room. When I got there after traveling for 12 hours the front desk agent said they didn’t have my room. She was rude and not very empathetic. We stayed in the room she offered with no extra pay because it was a king bed. The room smelled and it wasn’t an upgrade at all. I canceled my second night there and went to a Motel 6 that was cleaner and friendlier.

I was kept awake by knocking and an older man peeking by our door.

Room was dirty. Ask for fresh towels only have bath towels no hand towels or was cloths. Breakfast was grab and go no water only coffee

Staff was very unprofessional & unorganized. Checked in and took them a few hours for our room to be ready. Very smelly hotel.I ended up leaving a day sooner even though we paid an extra day.

There was no one on the property to check us in. Lobby & main floor halls were filthy. A registered guest had a toilet overflowing and there was no help available. I was charged even though we never checked in. I returned to get a refund the next morning which the assistant manager insisted they had not been the ones to charge me (after multiple calls over 2 days they finally saw it was them and I did receive a refund) to find the lobby full of guests with a variety of complaints - no coffee, nothing for breakfast, fire alarms that went off all night long. I would never make a reservation at an Extended Stay properly again inasmuch as I've heard about other very unfavorable experience from others as I've talked about mine.