ロックサイド ハウス ホテル & スパ(Lochside House Hotel & Spa)

Myself and my daughter stayed in “Lugar” lodge. Lovely interior with spectacular view over the loch. Dining sofa stained and noticeable marks on the main wall of open plan living area. Hot tub area in desperate need of a lick of paint. Which made it look very tired and not what you would expect from a hotel of this standard/price-point. There was a rusty nail sticking out of the decking area, which was an accident waiting to happen. You must vacate the hot tub at 10.30pm as staff lock them up between 11pm till 8am (although I didn’t see anyone come by to do this) quite time between 11pm till 7am but on our last night there was an event at the hotel and you could hear loud music till after midnight. I called the hotel from the lodge several times but didn’t get an answer. My daughter got through on her mobile to be told there was nothing that should be bothering us in the lodges. I called back and was told there was an event and they couldn’t understand how we could hear music as we were in the grounds and not attached to the hotel. It was as if this was our problem and not theirs. He even said he would stand outside the hotel and see if he could hear the music, so he obviously didn’t believe us, why would we be ringing then!!! He was pretty rude and said it would be finishing sometime after 12am. The restaurant was disappointing. Evening meal fell below of what I expected. Starters were by far the best, it was a cold starter so I don’t think they could mess it up. I ordered gammon and pineapple for main course, which came with fries (on the menu). I was confused when a small bit of gammon arrived on a bed of mash. Nowhere on the menu mentioned that and I think it was to make up for the tiny piece of meat I received. Churros were uncooked in the centre. My daughter’s meal wasn’t much better. Breakfast was nice though and so was the service. Staff were very friendly in the restaurant. On check out I brought up all of the issues above. They were very nice and apologised. As a good will gesture they took my drinks from the previous night off my bill, which was £30. I think they could have done better than that considering the lodge cost £350 per night, not including breakfast. At this point, I couldn’t be bothered to argue the toss. I’ve stayed at 2 other RAD hotels and I think Dalmeny Park and Hetland Hall hotels are better than this one, certainly on price and restaurant quality. Lochside could have been spectacular if they sort out the issues with maintenance of the lodge. Also have the curiously to inform guests of events and pre-warn them of music playing late I to the night, including the lodges as sound does travel! Especially as they have a lot of rules and regulations for guests to abide by, but don’t seem to think they apply to themselves.

Just wanted to add that I have written reviews for lots of restaurants and hotels over the years, but unfortunately forgot to ‘sign in’ with TA when writing my review about your hotel. Once again thank you for a lovely stay, and sorry about the ‘add on’!!!

Stayed 3 nights at this lovely hotel as part of my birthday celebrations (lucky girl!), and thoroughly enjoyed it. We had a ‘Garden Suite’ and have to say that it was worth the extra, being able to step outside with a coffee or whatever was a treat . Never stayed in a hotel in this country that had rooms like this. Beautiful grounds and gardens. Food was very good with a good selection on the ‘Selective Menu’. Staff were all terrific, very friendly and helpful. Would certainly like to return at some point. Only negative and I’m maybe being picky was the room had a shower over the bath. Would have much preferred a walk in shower, also the bath was quite high! The decor in the hotel, particularly the bar/ restaurant area was really quite stunning. Well done and thank you for a really relaxing and enjoyable stay.

Check in was tedious for a start. Took ages. How can you have a remote wedding venue with no charging points? loads of guests will need them and probably wouldnt want to leave their cars, premium or not, charging in the suggested two neighbouring villages overnight and I am sure you know what this means! Its Just like a wedding factory falling short of pheonix nights. Just come and spend as much money as possible then beat it. The quality of breakfast items is just poor, not only that, there is a supplement for pancakes or eggs benedict. How do you get to a supplement for these dishes vs a full breakfast? The sausages, black pudding, orange juice (worst ever, more like cordial) really beggars belief. Rough, Rough ,Rough. If you are attending a wedding here, be mindful of your ensuing shafting. Nice Toilets by reception though.

Rooms are clean, well furnished and cosy. Lovely outlook over fountain, beautiful views and great staff. The star of the show is the restaurant. As a vegetarian I was very impressed that for once I was given a separate menu for vegetarians. Fantastic, as this happens so rarely!! Professional chefs not based at Lochside please take note, a lot of vegetarians are absolutely bored stiff with the usual unimaginative offering of risotto or tomato pasta usually squeezed onto the menu between meat and fish !!Tonight I enjoyed delicious tempura vegetables with a light and crispy batter followed by chickpea en croute served with perfectly cooked al denté vegetables. Absolutely delicious !! Thank you.

The actual afternoon tea was nice. A good selection of savoury and sweet with the addition of a small cup of soup, it was tasty. The white bread felt fresher than the brown and the tiniest pot of whipped cream would never have covered 6 small scones. I do prefer and expect clotted cream with an afternoon team.m but appreciate that is preference. But it is the service I need to call out as needs improvement. Our food was dropped off at the table with no description of what anything was….we had to work that out for ourselves although the soup was described when it arrived. We all had tea but when one of us went to pour we spotted a dirty cup. We tried to catch attention of the staff but eventually my partner went up to the bar to have it changed. When he said it was dirty, he was told it was just coffee stains. It wasn’t! But regardless, that should never have been the response. We continued to eat the food and eventually ran out of tea as the small pot was only sufficient for one cup. Again, we tried to catch attention of staff however after about ten minutes I had to go to the bar to request more tea. Not once did anyone ask if everything was ok or did we need anything else. It almost felt like they purposely avoided eye contact or any engagement with guests. My final request was for the bill, again I had to ask at the bar for that. We left with no further comment from staff, no thanks for coming, have a good day or even goodbye! Summing this up, food good, nice environment but service needs seriously addressed! I also don’t understand how tea for two is £35.95 however for one it’s £22.95 when it was all served on the same dishes. I would not return nor would I recommend to others.

Breakfast was very good and good selection. Room was a brilliant size and the spa facilities were great. Would be nice to have complimentary water within the room

Beautiful hotel our room was lovely and the bed was so comfortable. Our evening meal was absolutely amazing:) Everything about or stay was perfect could not fault in any way. I would definitely recommend for a relaxing get away. Will return in the future thank you to all at Lochside.

Ok what to say about our stay? From the Lowes suite we stayed in, to the bar and restaurant. I can only say one thing. “They just do everything right”All the staff are a credit to the hotel At tentative and professional. The grounds and views are great also