Stayed as part of a tour group - Led by TUI. Hotel lobby is gorgeous - But that is as far as it goes I'm afraid. Hotel is tired and worn out sadly. Needs a major overhaul to bring it up to a 5 star standard. At best I'd give it 3 stars. It is certainly not 5 star at all. I'm amazed that none of us were unwell. The food hygiene standards were appalling - Nothing was ever hot with no temperature monitoring and food was just left out after being cooked or very obviously reheated from the day before. No alcohol gel available anywhere in the buffet with 50-70+ guests sharing the same serving impliments. Saw the chef handle meat with bear hands after wiping his nose right infront of me! Rooms tired, worn and smelly. As was the the indoor 'velvet' bar area which I'm sad to say smelt of sewage. Shower cubical in my room was full of mould. Bear wires exposed and scratches to surfaces. The whole of the sun terrace (which is not like the hotel photos at all!) has ONE parasol. yes ONE (mouldy) parasol. The photos on the website are clearly of many days past and of absolutely no resemblance to the actual hotel so please do not be fooled. No soap in the pool bar toilets for three days - Had to ask for it to be stocked which was met with much distain. I asked if there was a chance if I could access a room for 1/2 an hour to shower as I had a very late flight back to the UK. No chance whatsoever. Was told to use the gym shower (in the basement) with open access to all with a flimsy shower curtain for privacy. As a single female traveller this was not approriate at all. I had to have an argument in order to access a complimentry room (I would have gladly paid to do so) but I had to call TUI in order for my very reasonable request to be granted. In all my years travelling - I've never known a hotel not offer this as standard! the hotel management literally had to be forced into doing so by TUI. I was also charged twice for the tourism tax and again had to argue for the second charge to be taken off as it was per person and not per room (I had a double room). Sorrento is gorgeous - And there are far nicer places to stay. I wouldn't go back nor would I recommend to friends or family. Very poor indeed.
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