ホテル アルタ ラス パロマス(Small Luxury Hotels of the World - Alta Las Palomas)

environment good nice host

Buyer beware! I paid full price for a 5 night stay and when my wife and I arrived we were told the air conditioning was out and that it was being worked on. This was a lie! The ac never worked the entire duration of our stay. I walked the property and never saw anyone working inside or out. The nights were somewhat cool with a breeze but the direction of the wind was never in our favor. We peeled off our clothes every night due to this. When I asked for a discount the front desk clerk went to the manager, who didn't come out to talk to me and offered only a 10 percent discount on my laundry bill. Alta Hotel had me pay a premium for a second rate stay. Totally unacceptable and it will never happen again.

The only thing I would change is that they don’t clean your room unless it’s asked and the shower door wouldn’t close so every time single time you showered, the bathroom would flood

We staying in the same hotel before we like the natural spirit looks feels friendly people nice food and staff was amazing

Beautiful small hotel in a wonderful area. The rooms have a lovely balcony with beautiful views of the valley. It's so nice to sleep with the balcony doors completely open and listen to nature. Service was very on point and friendly. Restaurant is very good. Definitely recommend!

This hotel is so beautiful and unique I love it so much. Unfortunately the food was absolutely dreadful and giggle over priced. It was if their chef wasn’t in. Even breakfast had issues with rancid butter. It was so disappointing. The other issue is their online menu prices are significantly less than what the pricing is when you arrive.

The place looked just as the pictures. The staff was great especially in the restaurant. I enjoyed the food and view. 15/10. Definitely would stay there a million times again

Great place, amazing views from 4th and 5th floor.

Couldn’t have asked for a better experience during my stay here. The staff and service was the best I have ever experienced. Specifically, my brother Martin. Had great conversations. Loved it all. I highly recommend this hotel, nothing but positive vibes here. Until next time. Pura Vida.