This property is advertised as 5 star and charges prices to match. Our experience was average at best. We are well traveled. The customer service was lacking and while friendly, did not feel professional. Too laid back and unattentive. We stayed in the main building and so had to walk across State street to use the pool. The pool and hot tub area were littered with trash and not picked up regularly. There was a strong sewage smell our entire stay, which may be out of their control, but certainly is not disclosed. Delayed response (the next day) in cleaning up pool area after we brought it to their attention. When we booked, we had messaged with staff who had planned a special surprise for my spouse in our room upon check-in. They forgot this and so we had to call down for it. There was no info given on how to procure filtered water and ice. No water bottles were in our room upon check-in. We received a different room than what we booked online. No one greeted us as we entered or exited the hotel, or asked how our stay was going and if we needed anything. In-room dining closes at 8pm and their restaurants have limited hours other than the Goat tree. The only positive for us was the proximity to the Funk Zone. We would not stay here again.
自動翻訳