La Posada de Santa Fe, a Tribute Portfolio Resort & Spa

Our room was nothing like rooms depicted on website. Very small. No view. Had to keep shade closed for privacy. Desperately in need of electrical work. Extension cords and tv cable hanging out all over the place. Very third world. Phone wouldnt stop ringing last nite of our stay. Valet service was very slow. Staff was very kind and overworked on a property that needs major attention. We had higher expectations and were sadly disappointed. Shout out to Angel with valet and Hector for their professionalism. Julias social club was overwhelmed on Christmas Eve and needs serious help.

Stay here for a convenient, walkable location to the square and downtown. The property needs a culture shift though from can-don't so don't expect a smooth guest experience. Front desk has no cash drawer for valet tipping, so valets make change from their wallets clogging up the valet stand. Bartender was downright Eeyore to every customer. Room was never vacuumed during 3-night stay and amenities never refreshed. It took 2 days to get Kiva fireplace-sized wood refill - fought too large wood that smoked out the room and sent ashes around it. Etc.

Great place to stay, room was awesome. Only drawback was the lighting for the walkway leading to the room was out and we had to use a flashlight to see to get in.

What I loved - great location and the staff were all wonderful. Nice breakfast options. What I didn't love - while they made some effort to minimize single use plastics, could have been better (they gave plastic water bottles to everyone who wanted one whenever they wanted one and plastic cups wrapped in plastic in the rooms). The valet parking was really a nuisance. I had not expected this. I would have preferred a place where I could park myself and have easy access to my car without depending on others. They were great, but always busy... so we had to plan ahead and didn't know how busy they would be so our reservations were hard to keep on time.

The environment is lovely;staff and food are both great. We had trouble with the hvac so were moved. The rooms are comfy but very poorly lit. Bathtub and showers could use more handrails. Great location and excellent valet parking service.

The room was supposed to be an upgrade but was very small. It also had zero natural light. The tv was small and didn’t work properly and the toilet was so loud when flushed it could wake up someone across the property.

Your pictures of Rooms! Very deceiving! Nothing!!! Like what was shown on line for 8 out of 10, Extremely Expensive! for the Room we got, Dark Old @ dingy, Horrible Old Bathroom, No furniture or tables to set anything on, Put us to the very back of Property w/Air conditioner!! What a Joke, Unacceptable!!! @ I want a Refund!!!

Well kept property. Liked the room but had no chairs to sit in inside the room, except a desk chair. Had to pull in balcony chairs to sit in front of the fireplace. No place to gather at night with friends - no firepit for example. Restaurant food was average.

Staff is friendly/ but overall vibe of hotel was not our favorite