ノイ ヴィタキューラ(Noi Vitacura)

This hotel is a cold and soulless experience. It needs to rethink its whole customer journey. It felt more like an ‘apart hotel’ within the ‘Marie Celeste’, only the occasional ghost to drift passed? Perhaps from clients that died of boredom? Whilst the spa promised much sanctity, it offered only mediocrity; without the attention to details and finishing touches one would expect from a 5* residence. It’s main attraction is the location. A street full of wonderful and creatively crafted cafes and restaurants that have understood the opportunity and needs of the modern traveller. Thank goodness for this, as the roof top bar in the Noi is a ghastly place to be avoided. The 5* hotel game has moved on considerably and the Noi is dining out on it previous reputation. Time for a refurb!

Hotel is dated and dusty. AC doesn't seem to be well maintained and bathrooms are very uncomfortable. You need to step in a bathtub to reach the window.

Beautiful property! Excellent breakfast, rooms were pretty, gorgeous spa with workout room, kind staff. Good restaurants and nice outdoor shopping center within walking distance. Definitely stay here.

Great property with great staff. Rooms a really nice and both had great views. There’s a really nice shopping center one block away with cool brands for fashion and homewares. The hotel staff were very attentive and knowledgeable. Will definitely be back next time we’re in Santiago.

We booked the Terrace Suite King Room for 2 nights. Great and quiet room with a beautiful view from the balcony which also had a nice size spa for us to relax in the evening. Staff in Reception were great and there were plenty of options in the breakfast buffet. We both loved the area where the hotel is located with lots and lots of great restaurants and good shopping nearby.

We arrived in Santiago and rented a car. A dog at the car rental bit my hand . We went to this hotel and it was perfect, helped ease the pain! Big room, luxurious, great bed, and quiet area. Wish it was more than one night!

We have stayed n this hotel m the past when it was recently build. There has been a noticeable lack of maintenance I the rooms, bathrooms and hallways. This is not a 5 star hotel. We took several photos of all the things that are falling apart in the room. Also, the bathroom is badly planned, an accident waiting to happen. It’s impossible to get in the tub and getting out is dangerous. We communicated these things to the reception. They were supposed to respond to us on Monday, but they never did. We would like them to cancel our upcoming reservation so we can be in a newer, safer hotel.

The hotel aims to be high end, prices are very high but the quality of products, the range of services is not in line with the prices. A few examples: - breakfast had a good variety but most of items were not the best quality. Didn’t have pancakes or waffles or any sweet hot products. Avocado needed to be paid separately, same for fresh orange juice… on a USD 230/night? - gim was pretty basic, didn’t even have a mat or kettle bell, and it was locked at 9:30 on a Sunday morning, I needed to wait more almost 10 minutes for them to open the door (was supposedly 24/7) - no restaurant available, just rooftop bar with basic options - on the room, they charged for bottled water and Dolce gusto Nescafé… that was my first! Usually you get a Nespresso machine and a few free capsules. It is a nice location, surrounded by excellent restaurants, but the service you get is too basic for the price you pay.

Expectations are higher for the pricepoint, need urgent maintenance. Staff seems to be part of a funeral, we felt we were always a problem for them