アクアリウム スイート リゾート(Acuarium Suite Resort)

Place was alright. Only stayed for one night. Checkin and check out process is a drag and inconvenient. Other than that the place is good location and has a decent pool.

很吵，睡不好覺，設施陳舊，再也不住這裏了

This hotel may be no good for those not Spanish speakers. Staff don’t speak English and even did not know the meaning of the word “tour” when asking about it. Very noisy restaurant with music to the highest volume, poor transportation available with a recommended risky taxi with no seat belt, no lights in a very poor driving environment. I changed rooms 3 times in 4 days due to no electricity, pool internet reception. Limited breakfast buffet, confused dinner order. Other than that, the patio and the pool area were excellent.

As a manager at a 5 star resort in another country I knew what I was booking and that it was wasn’t gonna be what im used to. I booked this resort because I wanted the authentic experience and I just didn’t want to be reminded of work, but even though the price point was reasonably low, I still expected good service. The sheets were dirty and were never changed even though the housekeepers came everyday. The room was dated and the tiles and corners had years of dirt, as the floors need to be *****ped. The bathroom had no door and was just basic and unclean. I could have tolerated all of that, because again I wanted authenticity, however it was the staff and bad service thereof that really got to me. Firstly, their check in process is dated and the methodologies used are antiquated. Searching through paper in 2024 is crazy. Having to wait for staff to check different rooms because they have know clue what’s occupied or not is even worst and this went on for more than an hour. I would also suggest one or two bilingual agents. Great country, always gonna go back, but not to this resort.

This Hotel needs a little tender care when it comes to upkeep of the rooms & Wi-Fi being a hit or miss due to very poor connection. It also doesn't make sense of blaring music from pool area going past 10 Pm every night. Loud Guests hanging outside on balcony with no consideration for others, as music encourages their 🥳 with the loud music. Besides the Hotel being in a good Tourist location for many sites, you may want to look elsewhere if wanting some good quality sleep :(

Positives: Great clean pool, and professional in talking. Very friendly staff. Shower was good hot water. A lot of good local restaurants and takeaways close by to sample Dominican food. One of the staff members was always smiling when trying to help, Thank you Francisco for your efforts. Very positive: due to the number of people in our party, the hotel accommodated us to move from a pair of 2 second floor rooms to the ground floor, and were very understanding, thank you for that! Hotel located very close to main highway. Negatives: Very poor wifi quality, 1 of 4 rooms had 2 big cockroaches, leaking facet caused wet floors, the tv picture quality was bad. Staff respond to requests but it took time to resolve issues, ex. getting towels. The kitchens were in need of maintenance- cupboards broken, and very little cutlery available, This hotel needs a lot of maintenance to get it up to scratch. Laundry charges per item, be careful, we got charged heavily as charges are per item and depends on the item. It is NOT close to a beach, its close to a waterfront walk (not swimming beach). Note- if you do not speak spanish, make sure you have a translating tool.

Poor service had to ask for towels every day Condition of bathroom pour Air conditioning did not cool enough

They changed our rooms 3 times in 2 days, AC doesn’t work well, no hot water in 2 of the first rooms we had. Outdated furniture. Had leaks from kitchen areas. Uncomfortable beds and terrible bathrooms. Cats all over the back of the hotel and they roam like crazy. Wi-Fi is horrible depending on what room your in. This place is run down and neglected terribly. Avoid beloveds

I liked that room was kept up nice, nights were morderate with noise, great pool, good location for me to take morning walks. I did not like that the person I came to see had to leave her id at the desk when she came to see me and that they put a time limit on her stay to see me when it got around 9, the bed is far too hard and far too little blankets on the bed. And like many others have said, WIFI is not good.