ホテルからの返信: Dear guest, thank you so much for taking the time to share your valuable comments with us. We are grateful for your feedback and appreciate your honesty. We apologize that this stay did not meet your expectations,. Your feedback is the direction to guide us to make faster and better progress. The shortcomings of the facilities you raised have been continuously improved in our improvement plan. We look forward to welcoming you back soon and offering you a more satisfying and enjoyable stay again.. Have a wonderful journey ahead!