アポン リスボン プライム レジデンシーズの口コミ・レビュー・評判

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not fully meet your expectations, especially regarding the comfort of the apartment and the disturbance caused by other guests. We will promptly address the issues you mentioned, particularly with the door and the soundproofing, to ensure these matters are resolved.We’re pleased to hear that our staff's service was a positive aspect of your stay. We truly value your kind recognition and hope to welcome you back in the future to provide a more comfortable and enjoyable experience.Best regards,Upon Lisbon Team

ホテルからの返信: Dear Joynon,Your kind words truly made our day! It's heartening to know that your stay with us was a great experience. The city of Lisbon has much to offer, and we are pleased that our hotel added positively to your journey.Our team member Carolina, in particular, will be thrilled to hear your compliment. She, like all our staff, is dedicated to providing a warm, welcoming environment for all our guests, and it’s wonderful to hear that her efforts resonated with you.Ensuring our guests feel at home and well taken care of is part of our core philosophy, and we strive to maintain this throughout all our services. Your acknowledgment serves as a great encouragement to our team.We hope to have the pleasure of welcoming you back in the future. We look forward to creating another memorable stay for you in Lisbon.Best Regards,Upon Lisbon Team

ホテルからの返信: Dear Nikolay,Thank you for your feedback and for taking the time to share your experience.We would like to clarify that all our apartments are equipped with heating, and during this season, the systems are programmed to provide warmth for the comfort of our guests. However, we apologize if this did not meet your expectations, and we appreciate your feedback regarding the room conditions, which we will review with our maintenance team.Additionally, your comments about the breakfast variety have been noted. We value your suggestion to include options like oatmeal, and we will pass this feedback on to our team to explore ways to enhance the breakfast experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,The Upon Lisbon Team

ホテルからの返信: Dear Longyanpeiju, It is a delight to hear that you found our hotel facilities to your satisfaction, especially the self-catering options. We strive to provide a seamless and comfortable experience for all of our guests, so your positive comments are very encouraging.In regards to your concern about the bottled water, check in we leave a bootle of water in each room, the guests just have to ask for a refill. Please allow us to highlight that at check in we leave a bootle of water in each room, the guests just have to ask for a refill. This is a part of our commitment to provide a more sustainable option, as we believe in reducing the use of plastic where possible, which aligns with our hotel's environmental philosophy. We hope this provides a satisfactory explanation and we are looking forward to your next visit with us, hoping to exceed your expectations.Best Regards,Upon Lisbon Team