Roomo Bela Cintra Residencial

This is not a hotel. Zero room service. No clean towels or extra blanket when u cold in night. But have positive things: house comfort, very safe which is important in sao paolo, very friendly staff. Amazing location. Will definitely stay there again.

The reservation staff communicate through WhatsApp. They are rude and very non-attentive. There is no one to talk to on the phone or face to face. The staff that are physically at the hotel are not allowed to assist us unless going through the WhatsApp staff. Very time consuming and very often they do not respond. I arrived and was given a dirty room and had bugs. They moved me but didn’t bother to bring the extra blanket Irequested or towel. Thanks to the staff that’s physically at the hotel or I wouldn’t have gotten anywhere with the staff on WhatsApp. It’s very sad because I like the place and location but this virtual crap is awful. And they have the nerve to charge a cleaning fee but give me a dirty room.

nice hotel and staff, well located. Old furniture

不錯。房間設施有問題，反饋後很快就得到解決

不錯，地方又大

We arrived early in the morning and learnt about remote checkin. It worked well after explained No other issues, easy access very secure and good efficient staff

Although i only stayed on night this visit, i had a very enjoyable experience! check in was easy, the room was spotless, a great view of Sao Paolo, the staff very helpful! easy to get around and stores close by foe food or any necessities..

Perfect location. Lovely apartment

I've been staying here since it was a hotel 10 years ago and they have the same furniture and service is worst A/C was not working and the electric grill. I reported this and they said someone's coming to resolve both issues but nobody came.