スプリングヒル・スイーツ・バイ・マリオット・サバンナ I-95

This experience went from unacceptable to deeply concerning. After multiple unclean rooms during my stay (which I have already documented elsewhere), I eventually spoke directly with the hotel owner. While he offered a refund, the conversation itself was disturbing. He openly challenged the truth of my experience and implied that during the holidays they “deal with a different brand of people.” When I asked him to explain what he meant by “different brand of people,” he could not give a clear answer. That statement, combined with the way my concerns were dismissed, made me extremely uncomfortable. Whether intentional or not, it came across as biased and inappropriate. No guest should ever feel judged, stereotyped, or spoken down to based on how they talk, dress, act, or where they come from. I also filed a formal complaint with Marriott corporate, and even they were unable to provide a clear explanation or meaningful response regarding how this situation was handled. Between the filthy rooms, the lack of accountability, the dismissive attitude, and the owner’s comments, this hotel and its management failed on every level. The way both the property and Marriott handled this situation was atrocious. I strongly suggest others think twice before staying here.

Definitely recommend! It’s clean and beautiful

Not the best hotel Elevator didn’t seem right and there was leftover food from another guest in the bar fridge and after telling the front desk person he didn’t know what to do, so overall it was terrible service

非常不錯的一次體驗

We stayed here on our return trip from North Carolina. The Front Desk lady was much more attentive this stay. Food was plentiful and good. The room was clean with the necessary amenities to make our over-night stay comfortable.

The room looked clean but was not. I found an insect in the bed and the linens were dingy. Not what I would expect from a Marriott property of which we are members.

Our room smelled strongly of smoke and the hotel was overbooked so we couldn't change rooms. The room felt dark and dingy.

The 4 ladies at the front desk did not welcome us, did not even acknowledge us for a while we waited to check in. I understand they were learning a new computer system, but having worked in the lodging industry for many years, I would find this attitude unacceptable. The room was clean and well appointed. The breakfast choices and the food were good. We were traveling north and on our trip stayed a second night on the return trip south.

Great stay! The hotel was clean, comfortable, and in a perfect location. Staff were friendly and helpful throughout. Would definitely stay again.