「Beside a daily tax fee of $55, that was never mention, they put a hold on my card for $200. A day for amenities or daily charges, TOTAL $800 BUCKS MANDATORY. I was not on property to use any unless it was to sleep in my room. So on check out they informed me it would be FIVE TO TEN BUSINESS DAY BEFORE THEY RELEASED MY $800 DEPOSIT. Now they have had my money for five days & now they want to keep it for another FIVE TO TEN DAYS.. WHO DOES THAT???」
「We stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!)
The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?!
The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one.
All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!」
「Hotel location is nice, 10 min from the airport, private beach and pool etc.. however like everything else in Nassau it wasn't really worth the money. The property facilities weren't great, for €350 a night, there was a small pool bar shack with a limited selection of drinks, limited sun loungers. Our room was fine, but quite small and pretty dated. The staff were all friendly and helpful though and there are a few nice restaurants within a 5/10 minute walk. As places in Nassau go, it's nice, however don't expect value for money or luxury.」