ダブルツリー バイ ヒルトン ホテル シカゴ - シャンバーグ(DoubleTree by Hilton Hotel Chicago - Schaumburg)

amazing customer service and accommodations

The two receptionists who are at the place today 02-01 at 2:00pm were very rude and xenophobic from my first reservation at the place.

the room was dirty, the bathroom was not washed at all. But the person at the reception exchanged it for another one, unfortunately it was ok but there were bugs, the bathroom floor was not washed, dirty, the *****s were covered with dust for several years. There was a musty smell in the room. The beds are old, the bedding probably hasn't been changed because the sheets and covers are dirty. Unfortunately, this place is ripe for deep cleaning.

Chuck at the desk was friendly, welcoming and overall efficient. The cookie was a fun unexpected bonus! Will definitely stay here again when I come back to Schaumburg.

Hotel was very clean, room was very spacious and quiet. Amenities were all in great condition.

Average experience. Nothing remarkable. You don’t get free bottled water if you book through “a third party service” buying them was $5 each.

A very solid choice for this area, I will be back. The bed and room were comfortable. Noise from neighbors wasn't too bad. We stayed through Christmas, and the free breakfast on Christmas Day was a very appreciated gift. :) The exercise room was just what I needed (although a 30 pound dumbbell was missing). Lots of parking, although a small annoyance was that the parking lot beside the side door closest to our room was monopolized by a bunch of busses and vans of a charter service. It would have been a better experience if they parked further away from the side door entrance. No real complaints though. This hotel was good value.

For a cheap night or two, OK. But property is very run down and mold was found in the bathroom. Easy access to area but still would not recommend with all the other newer hotels around. Asked for towels and never got them. Won’t stay here again.

We checked into our room and the bath tub was full of dirty water from the previous guests. Tooth paste on the bathroom counter tops. Ask to get a different room the guest employee didn’t tell us sorry or anything. Horrible experience