The Hotel Mitterhofer on a skiing week with Crystal. Early January we arrived at a rather chaotic situation, the hotel has been very recently been taken over after a long closure due to COVID and the manager and his team were learning to adapt and overcome many teething issues, not always successfully ~ interesting procedures, chaos many minor problems ensued. However Alex the manager and his staff were constantly trying to make sure that guests were comfortable, happy and well looked after all staff were welcoming and friendly with the exception of the restaurant manager who would have been better suited to being a goat herd ( he’s been relived of this position we believe) and obviously short handed and were on a steep learning curve. The hotel is ideally situated for those skiing, five minutes flat walk to the Planai west lifts, 10/15 into the town, excellent boot room, heated boot driers and a lift to take your tired legs to your room. You can leave skis/board for a small fee at the ski shop at the lift station. The location is quiet and gives great views to the mountains. The rooms are modern, spacious, quiet, with comfortable beds and never an issue with hot water, they are also very clean and the house staff diligent. The WiFi is excellent in the reception area and a touch patchy on the upper floors, all in all,it’s ok. The sauna and steam room are also excellent (textile free) but let down by the fact two of the showers are in need of maintenance. The small outdoor pool is a great bonus, and has a relaxing area to lounge. The new bar man David has taken control of the bar, where the prices are fair and selection of drinks are good, it’s an excellent little bar where david host the atmosphere easily, before hand it was a little stark. The food is to a high standard, the chef certainly can cook. Portions at the start of our week were a little on the small side for those on a ski holiday, four courses soup, salad, main and dessert. The mains are often a choice of meat, fish and a veggie option. Breakfast is continental, scrambled eggs, bacon or sausage at the only hot option, croissants, cheese, meat , bread and cereals are available and all good quality. One failure is a shortage of breakfast tea! Now being TUI ski destinations with a fair few British ~ please don’t run out of tea lol. For those using busses for the slopes, travelling around or the train both statins are 5 min from the hotel and the services are prompt and reliable. This hotel will service your needs for an honest Austrian ski week, give the staff a little bit of slack as they’re short handed and you’ll have a wonderful time at the Mitterhofer
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